Qurratul Ain
North Plainfield
Summary
Dynamic manager with a proven track record at Dunkin, excelling in team leadership and customer service. Enhanced operational efficiency through effective project coordination and staff training. Proficient in CRM software, driving improved communication and workflow processes. Committed to fostering a collaborative environment that boosts team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Manager
Dunkin
07.2016 - 05.2025
- Assisted in daily operational tasks to enhance team efficiency and workflow.
- Supported project coordination by organizing schedules and tracking deliverables.
- Collaborated with team members to streamline processes and improve communication.
- Learned and utilized industry-specific software for data entry and analysis.
- Maintained accurate documentation of processes and workflows for future reference.
Education
Amranth Secondary High School
Islamabad Pakistan06.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Customer relationship management (CRM)
Languages
Urdu
Native or Bilingual
Punjabi
Full Professional
English
Full Professional
Timeline
Manager
Dunkin
07.2016 - 05.2025
Amranth Secondary High School
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