Qusay DAYEKH
Syracuse,NY
Summary
Friendly automotive technician commended for attentively listening to customers and quickly finding solutions to issues. Detailed individual with several years of hands-on experience inspecting, repairing and maintaining vehicles. Versed in replacing dysfunctional parts and providing proper estimates for repair work.
Overview
11
11
years of professional experience
Work History
Automotive Technician
Done AUTO
SYRACUSE, NY
01.2017 - 07.2024
- Ordered parts for needed repairs from suppliers when not available in-house inventory.
- Diagnosed mechanical problems using diagnostic equipment such as scan tools, pressure gauges and other testing devices.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained records of all repairs, parts used, and labor costs for each job.
- Monitored technician performance by inspecting completed jobs for quality assurance purposes.
- Performed routine repairs such as replacing spark plugs, changing filters and checking fluids levels.
- Advised customers on proper care of their vehicles including regular maintenance schedules.
- Repaired or replaced worn or defective parts using hand tools or power tools.
Automotive Technician
New York Auto Group. Autofunds Dealership Management Software
Syracuse, NY
11.2013 - 12.2017
- Adjusted headlights for proper alignment per customer request.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Maintained a clean working environment at all times.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Operated a variety of shop equipment safely and efficiently.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Performed drive ability tests on vehicles after repairs were completed.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Education
Associate of Science - Automotive Mechanics
Baghdad Technical Institute
Baghdad Iraq05-2008
Skills
- Engine overhauls
- Changing Oil
- Calibration understanding
- Inspecting vehicles
- Estimating Work
- Bay maintenance
Languages
English
Professional
Arabic
Professional
Timeline
Automotive Technician
Done AUTO
01.2017 - 07.2024
Automotive Technician
New York Auto Group. Autofunds Dealership Management Software
11.2013 - 12.2017
Associate of Science - Automotive Mechanics
Baghdad Technical Institute
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