QUWANNA SORRELLS
Atlanta,GA
Summary
COMMITMENT | LEADERSHIP | INTEGRITY
Overview
17
17
years of professional experience
Work History
Senior Professional Enrollment Representative
Northside Hospital
Atlanta, GA
07.2021 - 08.2022
- Operated Northside Virtual Desktop
- Update Cactus
- Prepared, processed and maintain new provider enrollement for managed care
- Loaded new provider in the manages care database
- Worked in a team environment
Customer Service Representative
Georgia Secretary of State
Atlanta, GA
11.2017 - 07.2021
- Handle all inbounds calls from existing license holders, elections, and corporations
- Maintaining call center database by updating customer information
- Search customers information using Mlo
- Created ticket for escalated issue in the Boss Ticketing System
- Operated the Amazon Connect System
- Received and handled high volume of calls
Customer Service Representative - Temp Agency
Dekalb County Sanitation/ Utility Customer
Decatur, GA
06.2016 - 10.2017
- Handle all inbounds calls from existing customers
- Maintaining call center database by updating customer information
- Search customers information in SoftPak Software Solutions
- Emailed all complaints to the Supervisor
- Resolved problems by clarifying the issue
- Emailed all expedited Service Request to the supervisor using MS Outlook
- Create Service Request for each customer in Oracle Application
- Operated the Avaya Phone System
- Transferred all escalated calls issues to the appropriate area
Customer Service Associate
Ajax Beverage Store
Atlanta, GA
03.2015 - 08.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Prepared bank deposits nightly
Call Center Representative
Altegra Health
Alpharetta, GA
01.2015 - 03.2015
- Complete call log
- Follow up on customer calls
- Handled customer inquiries both telephonically and by email
- Made over 100 outbound calls
- Document all call information according to standard operating procedures
Enrollment Clerk
SOURCEHOV, Inc
Atlanta, GA
07.2012 - 07.2013
- Facilitated the organization of department correspondence and assisted customers insurance claims and registration, processing over 250 claims an hour
- Process all incoming payments( checks/card payment/cash)
- Utilized department software to update customer records and coordinated with management for the preparation on monthly reports
- Reviewed documents for accuracy and completion and performed quality inspections on company correspondence to ensure that all insurance measures were met
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Provider Relations Coordinator
Care Improvement Plus, SC
Atlanta, GA
07.2007 - 06.2011
- Coordinated with customers pertainining to medicare benefits and the health insurance plans
- Operated multil-line phone systems to assist customer with gernal company information
- Reviewed new physician contracts and updated customer information into company software
- Maintain contracts daily
- Interact with providers to ensure closure of paperwork is completed
- Facilitated the distribution of provider agreements
- Ensure new physician contracts are entered accurately
Retreiving Claims Clerk
SOURCECORP, Inc
Atlanta, GA
07.2005 - 07.2007
- Consturcted daily deposit spreadsheets to process over 1200 refund and benefit checks daily
- Utilzed DoucTech software to scan medical bills and checks to appropriate offcials
- Reviewed new physician contracts and updated customer information into company software
- Evaluate all information to determine how claim should be handled and filed batches of checks and EOB’s
Claims Processor
07.2004 - 07.2005
- Processed over 120 claims per hour and entered confidential data into the DEIS system while adhering to all HIPPA polcies
- Answered inquiries from providers on the subject of claims, eligibility, covered benefits and approval status issues
- Authenticated the information on all medical claims received
Education
Diploma - Sorrells
Independence University
Booker T. Washington High School
Skills
- 10 Years of Administrative Support
- Records Management
- Accounts Payable/Receivable
- Microsoft Office Suites
- Insurance Verification/Claims
- Customer Service
- Inventory Management
- Budget Analysis & Payroll
- Multi-Line Phone Systems
- Mailroom Procedures & Policies
Timeline
Senior Professional Enrollment Representative
Northside Hospital
07.2021 - 08.2022
Customer Service Representative
Georgia Secretary of State
11.2017 - 07.2021
Customer Service Representative - Temp Agency
Dekalb County Sanitation/ Utility Customer
06.2016 - 10.2017
Customer Service Associate
Ajax Beverage Store
03.2015 - 08.2017
Call Center Representative
Altegra Health
01.2015 - 03.2015
Enrollment Clerk
SOURCEHOV, Inc
07.2012 - 07.2013
Provider Relations Coordinator
Care Improvement Plus, SC
07.2007 - 06.2011
Retreiving Claims Clerk
SOURCECORP, Inc
07.2005 - 07.2007
Claims Processor
07.2004 - 07.2005
Diploma - Sorrells
Independence University
Booker T. Washington High School
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