Quyen Nguyen
Wichita
Summary
Motivated and reliable individual seeking an opportunity to work in the aircraft industry. I am fluent in both English and Vietnamese, allowing me to communicate effectively with diverse teams and coworkers. I am eager to learn, detail-oriented, and committed to maintaining high safety and quality standards. With a strong work ethic and willingness to adapt, I am ready to contribute to a fast-paced and professional aviation environment.
Overview
28
28
years of professional experience
Work History
Manager
Wichita Nails Today
Wichita
01.1998 - Current
- Oversaw daily operations to ensure smooth service and customer satisfaction.
- Managed staff schedules to optimize coverage during peak hours.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained new employees on salon procedures and customer service standards.
- Resolved customer complaints effectively, enhancing overall client experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed promotional strategies to attract new clients and increase retention.
- Fostered team communication to improve workflow and collaboration among staff.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented health and safety protocols to ensure a clean environment.
- Coordinated inventory management to maintain adequate supply levels.
- Provided leadership during times of organizational change or crisis situations.
Education
Computer Integrated Manufacturing - 1059 Hours
Wichita Area Vocational Technical School
Wichita, KS05-1991
Aircraft Sheetmetal - 80 Hours Completed
Wichita Area Vocatinal Technical School
Wichita, KS12-1990
High School Diploma -
West High School
Wichita, KS05-1990
Skills
- Inventory control
- Material selection
- Repair methodologies
- Assembling composite parts
- Rework and repair
- Equipment repair
- Equipment servicing
- Hand tools
- Operating hand tools
- Team collaboration
- Relationship building
- Flexibility and adaptability
- Stress management
- Bilingual proficiency
- Safety regulations
Timeline
Manager
Wichita Nails Today
01.1998 - Current
Computer Integrated Manufacturing - 1059 Hours
Wichita Area Vocational Technical School
Aircraft Sheetmetal - 80 Hours Completed
Wichita Area Vocatinal Technical School
High School Diploma -
West High School