Quynton Ja'Quan Davis
Jackson,MS
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Shift Supervisor
Starbucks
09.2022 - Current
- Delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Shift Manager
KFC
05.2020 - 09.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cook
KFC
03.2020 - 05.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Service
KFC
03.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service
KFC
05.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate - Health Sciences
Mississippi College
Clinton, MS07.2023
Bachelor of Science - Psychology
Jackson State University
Jackson, MS05.2021
Skills
- Team Collaboration and Leadership
- Creative Problem-Solving
- Role Modeling
- Team Motivation
- Interpersonal Skills
Certification
- ServSafe Food Manager
- National Registry of Food Safety Professionals
Affiliations
- Phi Theta Kappa Honor Society, Fall 2018
- JSU Transfer Ambassadors, Spring 2020
- Men of Excellence Alpha Class, Fall 2019
- National Society of Colligate Scholars, Spring 2020
- National Society of Leadership & Success, Spring 2021
Timeline
Shift Supervisor
Starbucks
09.2022 - Current
Shift Manager
KFC
05.2020 - 09.2022
Cook
KFC
03.2020 - 05.2020
Customer Service
KFC
03.2020 - 05.2020
Customer Service
KFC
05.2017 - 12.2019
Certificate - Health Sciences
Mississippi College
Bachelor of Science - Psychology
Jackson State University
Similar Profiles
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
LAKE JONESLAKE JONES
Client Relations Director at Richard Schwartz & AssociatesClient Relations Director at Richard Schwartz & Associates