Quynton Ja'Quan Davis
Jackson,MS
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Shift Supervisor
Starbucks
09.2022 - Current
- Delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Shift Manager
KFC
05.2020 - 09.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cook
KFC
03.2020 - 05.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Service
KFC
03.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service
KFC
05.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate - Health Sciences
Mississippi College
Clinton, MS07.2023
Bachelor of Science - Psychology
Jackson State University
Jackson, MS05.2021
Skills
- Team Collaboration and Leadership
- Creative Problem-Solving
- Role Modeling
- Team Motivation
- Interpersonal Skills
Certification
- ServSafe Food Manager
- National Registry of Food Safety Professionals
Affiliations
- Phi Theta Kappa Honor Society, Fall 2018
- JSU Transfer Ambassadors, Spring 2020
- Men of Excellence Alpha Class, Fall 2019
- National Society of Colligate Scholars, Spring 2020
- National Society of Leadership & Success, Spring 2021
Timeline
Shift Supervisor
Starbucks
09.2022 - Current
Shift Manager
KFC
05.2020 - 09.2022
Cook
KFC
03.2020 - 05.2020
Customer Service
KFC
03.2020 - 05.2020
Customer Service
KFC
05.2017 - 12.2019
Certificate - Health Sciences
Mississippi College
Bachelor of Science - Psychology
Jackson State University