VIC HAINES

• Delivered concierge-style service to Tesla's premium clients, ensuring exceptional experiences at every touch point
• Mastered complex inquiries, maintaining high satisfaction scores until company-wide layoff
• Collaborated across teams to refine client journeys, boosting loyalty in competitive sales market.

• Provided luxury massage therapy to high-profile clients in Hollywood and Beverly Hills, tailoring sessions to individual wellness needs
• Earned a reputation for excellence in an upscale, demanding market, enhancing client relaxation and satisfaction
• Managed bookings and client interactions independently, thriving in a flexible, high-end service role

• Captivated large audiences with polished presentations, driving sales conversions through compelling storytelling
• Oversaw event logistics and client follow-ups, ensuring seamless, high-satisfaction experiences
• Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.

Delivered high-end personal training and customized nutrition coaching to a diverse clientele in one of LA’s most body-conscious markets. Focused on functional movement, aesthetics, and sustainable wellness strategies.

• Designed individualized training and nutrition plans with a results-driven approach
• Worked with a wide range of clients including busy professionals, post-rehab individuals, and high-performance athletes
• Integrated lifestyle coaching and habit rewiring to support long-term change
• Emphasized consistency, accountability, and intuitive eating methods
• Cultivated strong client loyalty, leading to high referral rates and client retention
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Increased client retention through consistent communication, motivation, and support.

Oversaw operations of a high-volume training team while maintaining a full client load. Balanced leadership with in-the-trenches performance, mentoring trainers and ensuring client satisfaction.

• Managed, mentored, and developed a team of 7 personal trainers
• Handled trainer schedules, client programming quality control, and internal continuing education
• Acted as a liaison between upper management and training staff to streamline processes
• Spearheaded performance-based goal setting for clients and staff
• Delivered elite-level training, specializing in body transformation and injury prevention
• Drove team productivity, client retention, and monthly sales through direct and indirect leadership