Qwiyona Nelson

• Coordinated candidate interviews (virtual/in-person) with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
• Operated and maintained applicant tracking and candidate management systems.
• Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.

• Booked travel for out-of-state candidates

• Managed background check processes and follow-ups

• Handled reservations for trucks and towing equipment

• Scheduled hitch installations and updated customer bookings

• Directed customer inquiries to appropriate departments for assistance

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
• Streamlined communication for clients through effective use of chat tools and resources.
• Retained dissatisfied customers by offering appropriate solutions that addressed their concerns.

• Answered customer calls regarding order status, changes, and claims

• Processed damage claims and followed up on shipping concerns

• Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
• Assisted in training new staff on customer service protocols and systems.
• Developed effective communication strategies to improve customer interactions.
• Streamlined complaint resolution processes, reducing response time significantly.
• Analyzed customer feedback trends to inform product development and service enhancements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

• Maintained guest rooms to luxury standards

• Fulfilled guest requests to ensure a high-quality stay experience

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Greeted customers and efficiently processed transactions

• Maintained clean and organized checkout stations

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.

• Managed sales floor organization and provided cashier support

• Promoted Target credit cards to customers

• Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
• Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
• Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

• Retrieved and packaged orders for shipment

• Ensured accurate order processing using company systems