QYARA FONTENO
RICHMOND
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Richmond
12.2024 - Current
- Trained in multiple different departments.
- Give a full understanding to customers while gaining details and leads for our store.
- Delivered friendly and knowledgeable service for questions, such as measurements and updating customer notes, for a smooth customer experience.
- Addressed customer questions and concerns regarding products and services.
- Having the ability to cut carpet and cut blinds, as well as knowledge of ordering perfect sizes that meet our customers' needs.
- I've been a part of the inventory team multiple times, and it has shown me the importance of properly placed products and the importance of safe and secured products.
- I'm willing to complete any task that's asked of me to the best of my ability, and I have an openness to learn anything.
Sales Representative
AT&T
Issaquah
02.2023 - 07.2023
- Conducted sales activities
- Managed inventory and ensured products were properly put away
- Offered information on current promotions to customers
- Focused on cultivating a positive customer experience
Guest Service Coordinator
Inspa
Issaquah
02.2021 - 02.2023
- Gained front desk experience, handling various tasks
- Collected and managed data related to customer interactions
- Developed expertise in addressing and resolving customer complaints
- Scheduled appointments and managed bookings
- Conducted sales and maintained product inventory
- Greeted guests and provided assistance
- Assisted in various management duties until the spa hired a new manager
Sales Associate
Express Clothing
Bellevue
03.2020 - 09.2021
- Conducted sales activities
- Managed returns, exchanges, and online orders
- Ensured cleanliness and organization in the store
- Provided top-notch customer service, including credit card sales
Education
BACHELOR'S - PHOTOGRAPHY
Seattle Pacific University
Seattle, WA11.2020
ASSOCIATE OF ARTS - GENERAL STUDIES
Green River College
Auburn, WA06.2018
Skills
- Sales
- Dependability
- Customer service
- Product knowledge
- Organized
- Guest Services
- Inventory Management
- Team building
- Multitasking capacity
- Goal setting
- Point of sale systems
Timeline
Customer Service Associate
Lowes Home Improvment
12.2024 - Current
Sales Representative
AT&T
02.2023 - 07.2023
Guest Service Coordinator
Inspa
02.2021 - 02.2023
Sales Associate
Express Clothing
03.2020 - 09.2021
BACHELOR'S - PHOTOGRAPHY
Seattle Pacific University
ASSOCIATE OF ARTS - GENERAL STUDIES
Green River College
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