Esther Rangel
Best Master Furniture
Lake Elsinore,CA
2
Languages
1
Certification
10
years of professional experience
Assisted in managing reception duties and customer service inquiries effectively.
Supported data entry and scheduling tasks to streamline office operations.
Facilitated order processing and billing record management for improved accuracy and efficiency.
Collaborated in office coordination to enhance workflow and organization.
Communicated effectively with customers, vendors, patients, and team members in English and Spanish.
Work History
Clerical / Receptionist
1 Year 2 Months- Answer phones and assist customers with inquiries, orders, scheduling, and general service needs.
- Process sales orders, invoices, receipts, returns, exchanges, and other office documentation accurately.
- Schedule and coordinate furniture deliveries with customers, drivers, warehouse staff, vendors, and suppliers.
- Maintain organized customer records, files, inventory information, and order documentation.
- Perform data entry and update customer, order, and inventory information in computer systems.
- Assist with billing, payments, follow-up, and day-to-day administrative duties.
General Warehouse Associate
6 Months- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Maintained accurate inventory records using warehouse management systems, ensuring timely updates and reporting.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall productivity.
- Inspected incoming shipments for quality and accuracy, mitigating discrepancies before reaching storage areas.
- Operated RF scanners to track merchandise and verify contents of containers.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
Optical Technician / Office Support
1 Year 10 Months- Provided front-office support by scheduling appointments, answering calls, verifying insurance, processing payments, and maintaining patient records.
- Entered and updated patient information, medical histories, test results, referrals, and other confidential records.
- Assisted patients professionally and efficiently while supporting daily office workflow.
- Coordinated eyewear orders, measurements, dispensing, frame adjustments, and customer service needs.
- Prepared examination rooms and supported the optometrist with routine pre-testing and patient intake.
Customer Service Representative
1 Year 6 Months- Assisted clients with retiree health benefits and employee-service inquiries.
- Handled sensitive personal information professionally and accurately.
- Assisted with billing and accounting-related inquiries while maintaining a high level of customer service.
Safety Coordinator
1 Year 8 Months- Maintained documentation and monitored workplace practices for compliance with OSHA requirements.
- Provided employee training, communication, and oversight in a fast-paced work environment.
Appointment Setter/ Clerical
11 Months- Conducted outreach to prospective clients, scheduling appointments for solar consultations.
- Managed appointment calendars, ensuring efficient use of time slots and resources.
- Maintained accurate records of client interactions and follow-ups in CRM system.
- Collaborated with sales team to refine lead generation strategies and improve conversion rates.
Education
High School Diploma / GED
Skills
Office Administration
Typing speed
Data entry
Clerical support
Reception & Front Desk
Data Entry
Customer Service
Scheduling
Records & Filing
Order Processing
Billing & Payments
Microsoft Office
Outlook
Insurance Verification
Team Coordination
Bilingual English/Spanish
Appointment scheduling
Certification
- OSHA 10
- Fire Safety Certification
- Certified Safety Professional
- Forklift Certification
- Life & Health Insurance License
- Driver’s License
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Clerical / Receptionist
Best Master Furniture
07.2025 - CurrentRead More
General Warehouse Associate
NFI Industries
11.2024 - 05.2025Read More
Optical Technician / Office Support
Envision Eye Care
05.2021 - 03.2023Read More
Customer Service Representative
Willis Towers Watson
10.2019 - 04.2021Read More
Safety Coordinator
Shipyard Staffing LLC
01.2018 - 09.2019Read More
Appointment Setter/ Clerical
Texas Solar Avenue
12.2016 - 11.2017Read More
MAAC Community Charter
High School Diploma / GED
Read More