Robert Hall
Chelsea
Summary
Healthcare professional with proven track record in patient care, specializing in safety and support. Ability to maintain safe environment and handle emergencies calmly and efficiently. Reliable team player who adapts to changing needs and ensures patient comfort and safety through effective communication and attention to detail.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Safety Assistant
Henry Ford Allegiance Health
Jackson, MI
08.2021 - Current
- Analyzed incident reports to identify trends and recommend preventive measures.
- Actively listened to patient concerns, addressing issues promptly and efficiently to ensure satisfaction with care received.
- Maintained confidentiality of sensitive patient information following HIPAA guidelines, ensuring privacy protection at all times during their stays at our facilities.
- Conducted timely incident reports as needed, allowing for swift resolution of potential safety concerns or hazards within the facility.
- Promoted effective communication among healthcare team members, fostering a culture of patient safety and accountability.
Assembly Line Worker
Hi-Lex Controls
Adrian, MI
07.2017 - 05.2020
- Maintain calm demeanor under high-pressure situations
- Prepare merchandise for shipment
- Maintain records of all shipments
- Oversee all records, keeping information clear and accurate
- Verify accuracy of [how many] daily shipments against paperwork
- Follow all safety procedures and company guidelines
Sales/Customer Representative
T-Mobile
Birmingham
03.2014 - 10.2016
- Informed customers by maintaining an in-depth knowledge on products, regularly made sales using intuition to seize opportunistic situations. Used my active listening skills to build rapport with customers.
Education
Associate in Arts (AA) - Psychology
Jackson College
Jackson, MI02.2026
High school diploma or GED - undefined
Skills
- Active listener
- Communication Skills
- Organizational Skills
- Project Management
- Data Entry
- Microsoft Word
- Leadership
- Microsoft Office
- Live chat
- Technical Support
- Salesforce
Certification
- John Hopkins University COVID-19 Contact Tracer Certification
- November 2021 to Present
- COVID-19 contact tracing course.
Timeline
Patient Safety Assistant
Henry Ford Allegiance Health
08.2021 - Current
Assembly Line Worker
Hi-Lex Controls
07.2017 - 05.2020
Sales/Customer Representative
T-Mobile
03.2014 - 10.2016
Associate in Arts (AA) - Psychology
Jackson College
High school diploma or GED - undefined
Assessments
- Customer service — Highly Proficient
- January 2022
- Identifying and resolving common customer issues
- Full results: Highly Proficient
- Call center customer service — Proficient
- Demonstrating customer service skills in a call center setting
- Full results: Proficient
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Supervisory skills: Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.