Rafia Khan
Fremont,CA
Summary
Dedicated IT and Enterprise Systems Operations professional with 10+ years of experience in Payroll, Accounts Payable production, ERP systems, and enterprise financial data reporting. Skilled at executing large-scale payroll and AP processes on ERP systems, and ensuring financial data accuracy. Adept in system administration, data reconciliation, and technical troubleshooting, with proven ability to support business services divisions and comply with state and federal reporting. Seeking to leverage extensive payroll operations and ERP expertise as an Enterprise Systems Operations Analyst at the San Mateo County Office of Education.
Overview
29
29
years of professional experience
Work History
Computer Operator / Enterprise Systems Assistant
San Mateo County Office of Education (SMCOE)
01.2015 - Current
- Execute enterprise financial system processes for 23 districts for San Mateo County, ensuring timely payroll and AP disbursements totaling Over $50M+ monthly.
- Process payroll for 15,000+ employees and vendor payments, ensuring accuracy with regulations and district policies.
- Perform data reconciliation: Import files from Bank for reconciliation and run in both Financial 2000 and Frontline ERP. Generate the reports and distribute them to appropriate group for reconciliation.
- Prenotes: Create prenotes verify addresses, amounts, and file integrity before transmission to the Bank for timely payments, and generate reports for different Divisions.
- Run database queries (SQL) to support Payroll/AP operations, and vendor setup (prenotes).
- Backup: Regularly performed server backups onsite. Updated and maintained documentation for disaster recovery, including tape rotation and offsite backup management, on request from different divisions retrieved data from backup files
- Collaborate with cross-functional teams to resolve system discrepancies, enhance ERP performance, and improve reporting accuracy.
IT Support Technician
BabyList
01.2014 - 01.2015
- Delivered end-user support for Windows/Mac users, performed LAN/WAN troubleshooting, and managed helpdesk requests.
- Supported server backups, account administration, and access control for enterprise users.
QA Intern
Sigmaways
01.2014
- Executed manual and automated testing using Selenium and QTP; validated backend processes with MySQL queries.
- Logged defects and collaborated with developers during Agile/Waterfall cycles.
QA Engineer / Systems & Tech Support
Netscape / AOL / Sun-Netscape Alliance
01.1998 - 01.2001
- Conducted regression/functional testing and validated releases.
- Administered Unix/Linux/Oracle systems, SSL certificates, proxy servers, and enterprise applications.
System Administrator / Security Technician
Pilot Network Services
01.1997 - 01.1998
- Maintained Solaris/Linux/Irix systems; managed accounts, mail servers, and applied security patches.
System Administrator
Fujitsu
01.1997
- Installed and configured Sun Solaris servers/workstations, RAID, DNS, Sendmail, and VERITAS backups.
Education
Accelerated Biomedical Device Engineering Certificate -
UC Berkeley Dept. of Labor
01.2013
QA Training - Black Box/White Box Testing
Sigmaways
01.2013
Linux Administration Certificate - undefined
NIIT
01.2009
Network Fundamentals - undefined
Fremont, CA01.2009
Bachelor of Science - undefined
Ranchi Women's College
01.1991
Skills
- Payroll & Accounts Payable Processing (Over $20M monthly payroll; 2,000 vendor checks weekly)
- ERP Systems: Financial2000, Frontline ERP
- Enterprise Systems Operations & Financial Data Reporting
- SQL & Database Queries Report Development Data Integrity
- Worked on ACH Files and FTP them to the Bank for Processing
- System Administration (Unix/Linux, CommVault, Disaster Recovery, Backups, Print Queues)
- QA & Testing (Selenium, QTP, Silk Test, LoadRunner, Quality Center)
- Technical Documentation Change Control Vendor Coordination Compliance
Timeline
Computer Operator / Enterprise Systems Assistant
San Mateo County Office of Education (SMCOE)
01.2015 - Current
IT Support Technician
BabyList
01.2014 - 01.2015
QA Intern
Sigmaways
01.2014
QA Engineer / Systems & Tech Support
Netscape / AOL / Sun-Netscape Alliance
01.1998 - 01.2001
System Administrator / Security Technician
Pilot Network Services
01.1997 - 01.1998
System Administrator
Fujitsu
01.1997
QA Training - Black Box/White Box Testing
Sigmaways
Linux Administration Certificate - undefined
NIIT
Network Fundamentals - undefined
Bachelor of Science - undefined
Ranchi Women's College
Accelerated Biomedical Device Engineering Certificate -
UC Berkeley Dept. of Labor
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