Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ra Russell

Las Vegas,NV

Summary

Dependable professional with extensive experience in healthcare customer service. Demonstrates strong problem-solving abilities and excels in multitasking while remaining calm under pressure. Aiming to contribute to a people-centric organization that prioritizes service excellence and effective communication.

Overview

9
9
years of professional experience

Work History

Rideshare Driver

Uber
10.2021 - 07.2025
  • Provided safe, reliable rides to passengers across the Las Vegas area.
  • Maintained a 5-star driver rating through consistent professionalism and courtesy.
  • Utilized navigation and rideshare tools to optimize travel time and route accuracy.
  • Ensured vehicle cleanliness and comfort to enhance the rider experience.

Customer Service Associate III

Elevance Health
05.2022 - 10.2024
  • Achieved performance targets in call resolution, satisfaction, and compliance.
  • Delivered high-quality customer support for healthcare members across multiple plans.
  • Addressed claims, benefits, prior authorizations, and provider inquiries with accuracy.
  • Adhered to HIPAA guidelines while managing sensitive personal health information.

Server

Dave & Buster’s
10.2019 - 05.2021
  • Provided timely and friendly service in a fast-paced, high-volume restaurant.
  • Handled food orders, payment transactions, and customer inquiries efficiently.
  • Ensured guest satisfaction by maintaining clear communication and a positive attitude.

Server

Decoy Dockside
08.2016 - 08.2019
  • Served guests in a waterfront dining atmosphere with attention to detail and hospitality.
  • Developed rapport with regular customers, resulting in return business and tips.
  • Assisted with large party service, special events, and daily operations.

Education

High School Diploma - undefined

San Diego School of Creative and Performing Arts
01.1993

Skills

  • Customer Relationship Management
  • Healthcare Insurance & Claims (HIPAA)
  • Navigation & Rideshare Apps (Uber, Google Maps, Waze)
  • POS & Payment Processing Systems
  • Conflict Resolution & Problem Solving
  • Time Management & Independent Work
  • Remote Communication Tools (CRM, VoIP)

Timeline

Customer Service Associate III

Elevance Health
05.2022 - 10.2024

Rideshare Driver

Uber
10.2021 - 07.2025

Server

Dave & Buster’s
10.2019 - 05.2021

Server

Decoy Dockside
08.2016 - 08.2019

High School Diploma - undefined

San Diego School of Creative and Performing Arts

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