RAAFAT GHAZAL
Sales/management
Ras El Metn
Summary
With 10+ years of experience and a deep background in team leadership and market expansion. Expert at mentoring high-performing teams, developing sophisticated sales pipelines, and managing the "project" of the sale from lead generation to closing. Demonstrated success in hitting multi-million dollar targets while implementing process improvements that shorten sales cycles and improve customer retention.
Overview
14
14
years of professional experience
Work History
Manager in Charge
Wahab Ghazal Farms
03.2025 - 01.2026
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
Business Owner
28 Solutions
07.2024 - 03.2025
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
Sales Representative
Mak Energy Solutions
03.2023 - 06.2024
- Exceeded monthly sales targets and quotas consistently.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Monitored competitor activities to maintain competitive advantage.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Distributor Sales Representative
Ribo
07.2022 - 03.2023
- Performed cost-benefit analysis of existing and potential customers for informed decision making.
- Traveled extensively to client sites, working closely with product users to identify up-selling opportunities.
- Expanded distribution channels by identifying untapped markets through thorough research analysis.
Supervisor/Driver
Misk Chicken
01.2020 - 2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Provided supportive link between external customers and internal operations.
Outdoor Sales Representative
Nour Express
01.2019 - 01.2020
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Demonstrated products and specific features at customer locations and special events.
Driver
Misk Chicken
01.2018 - 01.2019
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Verified daily deliveries against shipping instructions before delivering to customers.
Sales Representative
Swipe
01.2018 - 01.2018
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Brand Promoter
Go Mobile
01.2016 - 01.2017
- Raised marketshare of lenovo mobiles from 6% to 28%
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
Sales Representative
KR Cell
01.2014 - 01.2016
- Negotiated with suppliers, vendors, and other representatives.
- Identified interested and qualified customers to provide potential customers with additional information.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier/Store Keeper
AL Makarem Supermarket
01.2012 - 01.2014
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
Education
Business Marketing -
Beirut Arab University
Beirut, Lebanon01-2020
Sociology and Economics - undefined
Kornayel High School
Kornayel, Lebanon01-2015
Skills
Problem-solving skills
Strategic issue identification
Effective communication skills
Innovative thinking
Responsive to new challenges
Strategic planning
Sales channel analytics
Sales management
Strategic decision making
Strategic planning
Timeline
Manager in Charge
Wahab Ghazal Farms
03.2025 - 01.2026
Business Owner
28 Solutions
07.2024 - 03.2025
Sales Representative
Mak Energy Solutions
03.2023 - 06.2024
Distributor Sales Representative
Ribo
07.2022 - 03.2023
Supervisor/Driver
Misk Chicken
01.2020 - 2022
Outdoor Sales Representative
Nour Express
01.2019 - 01.2020
Driver
Misk Chicken
01.2018 - 01.2019
Sales Representative
Swipe
01.2018 - 01.2018
Brand Promoter
Go Mobile
01.2016 - 01.2017
Sales Representative
KR Cell
01.2014 - 01.2016
Cashier/Store Keeper
AL Makarem Supermarket
01.2012 - 01.2014
Sociology and Economics - undefined
Kornayel High School
Business Marketing -
Beirut Arab University