Raaheela Yusuf
New York,NY
Summary
As a changemaker and creative professional, I bring over 4 years of experience in retail and customer service, complemented by 2 years of leadership and operational skills as a store manager and visual merchandiser. Additionally, I have polished my communication skills, organizational, and multi-tasking through one year of virtual assistant.
In 2023, I founded Miss Ralzie's Closets as a commitment to bridge the gap between creativity and social and environmental responsibility. Our services include a unique styling service dedicated to educating and building mindful wardrobe empowering individuals with sustainable practices for parting with clothing they no longer use. In our work to ensure circularity, we have a recycling service, where we breathe new life into our garments either upcycling them or donating to those in need.
Overview
2
2
years of professional experience
Work History
Junior Buyer
The Butterfly Club
01.2023 - Current
- Proactively engaged in researching emerging slow fashion brands and trends, contributing to a dynamic and trendsetting retail environment.
- Regularly updated and maintained a comprehensive brand database featuring over 500 slow fashion brands.
- Played a pivotal role in representing the brand and establishing connections with potential partners.
- Cultivated relationships with fashion brands, exploring opportunities for collaboration and showcasing products in-store.
- Effectively communicated with brands to assess and negotiate potential partnerships, contributing to the expansion of the product portfolio.
- Conducted thorough market research to identify emerging trends and potential product opportunities.
- Utilized findings to contribute to strategic decisions, ensuring the store's offerings remained innovative and aligned with market demands.
Assistant Shop Manager/Ecommerce Assistant
Rue Saint Paul
08.2023 - 12.2023
- Led daily operations of a dynamic retail environment, focusing on inventory management, customer service, and store presentation.
- Orchestrated seamless daily operations, emphasizing efficient inventory management practices.
- Trained new team members on company policies and procedures, resulting in heightened productivity and increased customer satisfaction.
- Maintained a visually appealing and well-stocked store to create a positive shopping experience for customers.
- Ensured consistent adherence to visual merchandising standards, enhancing the overall store ambiance.
- Contributed to the development and maintenance of an e-commerce website.
- Managed product listings and fulfillment processes, enhancing the online customer experience.
- Addressed and resolved customer inquiries both in-store and online, ensuring timely and professional solutions.
- Managed customer complaints with a proactive and customer-centric approach, fostering positive relationships.
Assistant Shop Manager
Rue Saint Paul
11.2021 - 08.2023
- Efficiently managed a high volume of daily customer interactions while overseeing in-store operations, ensuring a seamless shopping experience.
- Assisted an average of 30-150 customers daily, providing exceptional service and fostering positive relationships.
- Managed in-store customer service, adeptly resolving conflicts to enhance overall customer satisfaction.
- Maintained visual merchandising standards, ensuring a visually appealing and well-organized store.
- Adhered to cleanliness and stocking requirements, creating an inviting and customer-friendly environment.
- Conducted all point-of-sale transactions with precision and efficiency.
- Ensured accuracy in financial transactions and provided customers with a smooth checkout experience.
- Created inventory transfers and efficiently processed incoming inventory, contributing to optimal stock levels.
- Implemented meticulous inventory control measures to streamline operations and minimize discrepancies.
- Packed and shipped online orders, maintaining a prompt and reliable fulfillment process.
- Ensured timely and accurate processing of online transactions, enhancing the overall customer satisfaction for virtual shoppers.
Executive Assistant
Rue Saint Paul
11.2022 - 03.2023
- Strategically orchestrated and managed comprehensive shop operations while providing direct support to the owner in various aspects of business management.
- Designed, managed, and facilitated all aspects of shop operations, ensuring seamless and efficient workflows.
- Implemented strategic initiatives to optimize operational efficiency and enhance overall business performance.
- Supervised and provided direction to Assistant Managers, specifically focusing on visual merchandising and captivating window displays.
- Ensured consistent adherence to brand aesthetics and elevated the overall in-store visual experience.
- Oversaw all customer service requests both online and in-store, managing inquiries and ensuring prompt and satisfactory resolutions.
- Maintained a customer-centric approach, contributing to heightened customer satisfaction and loyalty.
- Provided direct support to the owner in crucial business functions, including inventory management, invoicing, and sales tracking.
- Utilized Shopify and Google Suite to efficiently manage and track inventory, invoices, and sales data.
Education
Fashion Merchandising - Fashion Merchandising
LIM College
Manhattan, NY05.2022
Psychology -
Fordham University
The Bronx, NY12.2018
Skills
- Store Management
- Visual Merchandising
- Brand Research
- Shopify
- Squarespace
- Customer Service
- Event Planning
- Database entry
Timeline
Assistant Shop Manager/Ecommerce Assistant
Rue Saint Paul
08.2023 - 12.2023
Junior Buyer
The Butterfly Club
01.2023 - Current
Executive Assistant
Rue Saint Paul
11.2022 - 03.2023
Assistant Shop Manager
Rue Saint Paul
11.2021 - 08.2023
Fashion Merchandising - Fashion Merchandising
LIM College
Psychology -
Fordham University
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