Raajalakshmi Rengaraj
Florida,FL
Summary
With around 7 years of experience as a Business Analyst, I am committed to transforming complex business challenges into optimized, scalable solutions. I bring deep expertise in driving end-to-end business process improvements, translating intricate requirements into actionable strategies, and bridging the gap between stakeholders and development teams to deliver measurable business outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Sodales Solutions, Canada
01.2024 - 03.2025
- Led end-to-end requirements gathering, analysis, and documentation, translating complex business needs into functional specifications and actionable solutions.
- Directed cross-functional teams to deliver projects on time, ensuring alignment with business objectives and stakeholder expectations.
- Served as a Solution Advisor, providing strategic recommendations and functional guidance on product capabilities across EHS (Enterprise Health, Safety & Environment) and Labour Relations modules.
- Provided regular status updates to senior management and facilitated executive steering committee meetings, presenting progress, risks, financial impacts, and mitigation strategies.
- Conducted process analysis and implemented improvement initiatives to enhance operational efficiency and service delivery.
- Managed high-priority stakeholder escalations, performing root cause analysis and driving sustainable corrective actions.
- Oversaw User Acceptance Testing (UAT), including test planning, stakeholder coordination, validation, and business sign-off.
- Led onboarding and change management initiatives, ensuring successful adoption of solutions through targeted training and stakeholder engagement.
- Mentored and supervised a team of three Business Analysts, overseeing workload prioritization, quality of deliverables, and professional development.
- Delivered training sessions and onboarded internal teams and new hires on product features and AI capabilities, ensuring confident system adoption.
- Clients: Region of Waterloo, WCB Alberta, Ford Motors
Business Analyst
Sodales Solutions, Canada
01.2023 - 01.2024
- Conducted requirements elicitation through stakeholder interviews and workshop sessions; documented detailed Business Functional Requirement Documents (BFRD/BRD) and Functional Specifications aligned with business objectives.
- Facilitated requirement walkthrough sessions with technical teams to ensure clarity, feasibility, and alignment prior to development.
- Obtained formal stakeholder sign-off on requirements and scope to ensure governance, traceability, and controlled project execution.
- Performed Business Analyst testing (BAT) and supported internal QA testing by raising, tracking, and validating defects to ensure compliance with documented requirements.
- Wrote comprehensive test scenarios and test cases, ensuring coverage of functional, non-functional, and integration requirements.
- Supported Customer/User Acceptance Testing (UAT) by coordinating testing activities, resolving queries, tracking defects, and securing final business approval.
- Managed the Change Request (CR) process, including impact analysis, effort estimation, documentation updates, and stakeholder approvals.
- Conducted system walkthroughs and solution demonstrations for both clients and internal technical teams to ensure clear understanding of workflows and functionality.
- Prepared and delivered product demos to clients, showcasing system capabilities and proposed enhancements.
- Clients: Canada Post, City of Edmonton
Business Analyst
Jana Small Finance Bank Ltd, India
07.2018 - 05.2021
- Conducted stakeholder interviews with business, operations, compliance, and IT teams to understand current account opening processes.
- Documented pain points, manual steps, regulatory requirements, and approval workflows.
- Created Business Requirement Documents (BRDs/BFRDs) capturing functional and non-functional needs.
- Designed AS-IS and TO-BE workflows to automate account opening and KYC verification processes.
- Identified areas for digital workflow automation, such as document upload, automated validations, and e-signatures.
- Developed process maps, system flow diagrams, and use cases to guide development teams.
- Collaborated with developers, QA, and product teams to ensure requirements were implemented correctly.
- Performed internal BA testing, identified defects, logged issues, and coordinated fixes with the technical team.
- Supported Customer/UAT testing, ensuring end-to-end process compliance and capturing feedback for adjustments.
- Ensured sign-off from business stakeholders at each phase before production deployment.
- Created user guides, SOPs, and knowledge base materials for operations and customer support teams.
- Delivered training sessions and live demos to internal teams and end-users to ensure smooth adoption.
- Monitored digital account opening KPIs, such as application completion rates, onboarding time, and error rates.
Analyst
Cognizant Technology Solutions, India
10.2016 - 01.2018
- Developed interactive dashboards and reports in Power BI to monitor KPIs, operational metrics, and process efficiency for banking and digital onboarding projects.
- Conducted data analysis using Power BI, Excel, and SQL, identifying trends, discrepancies, and opportunities for process improvements.
- Created visualizations for management and stakeholders, including loan processing times, account onboarding metrics, and customer service efficiency.
- Automated reporting and data extraction workflows, reducing manual effort and improving accuracy in operational and compliance reporting.
- Supported decision-making by translating complex datasets into actionable insights and presenting them through dashboards and reports.
Education
Post-Graduation - Information Technology Business Analysis
Conestoga College
Canada08-2022
Bachelors - Electronics and Communications Engineering
Anna University – Velammal Engineering College
India06-2016
Skills
- Data Analytics
- Microsoft Excel
- SQL
- Power BI
- Data Visualization
- Microsoft PowerPoint
- Business Analysis
- SDLC
- Agile methodology
- Process Modelling
Certification
- Entry Certificate Business Analyst (ECBA) -IIBA.
- Certified Scrum Master (CSM) - Scrum Alliance.
- Jira Fundamentals Badge- Atlassian University.
Timeline
Senior Business Analyst
Sodales Solutions, Canada
01.2024 - 03.2025
Business Analyst
Sodales Solutions, Canada
01.2023 - 01.2024
Business Analyst
Jana Small Finance Bank Ltd, India
07.2018 - 05.2021
Analyst
Cognizant Technology Solutions, India
10.2016 - 01.2018
Bachelors - Electronics and Communications Engineering
Anna University – Velammal Engineering College
Post-Graduation - Information Technology Business Analysis
Conestoga College
WORK AUTHORIZATION
L2 Visa – Authorized to work in the United States without sponsorship.