Rabia Shaikh
Clarksville,TN
Summary
Dynamic Billing Specialist with proven expertise in billing systems and exceptional customer service at Dixie Vital. Successfully resolved complex billing discrepancies, enhancing accuracy and customer satisfaction. Adept at insurance verification and fostering strong client relationships, leading to improved retention and positive feedback. Committed to delivering solutions with empathy and professionalism.
Overview
5
5
years of professional experience
Work History
Billing Specialist, Patient Support Representative
Dixie Vital
12.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Customer Support Specialist
Balance the Book, LLC
02.2020 - 11.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Elevated customer support experience by adopting customer-first approach in all interactions.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
Education
Commerce
University of The Punjab
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
Languages
Hindi
Native or Bilingual
Timeline
Billing Specialist, Patient Support Representative
Dixie Vital
12.2024 - Current
Customer Support Specialist
Balance the Book, LLC
02.2020 - 11.2024
Commerce
University of The Punjab
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