REALTOR
Rabini Norbert
Texas Signature Realty LLC
Houston
2
Languages
1
Certification
7
years of professional experience
Detail-oriented Property and Casualty Insurance Professional with over five years in personal and commercial claims and coverage analysis. Skilled in reviewing litigated and non-litigated claims, identifying discrepancies and fraud indicators, and evaluating documentation to support defensible claims decisions. Leverages investigative judgment and compliance awareness to enhance special investigations and claims operations.
Work History
REALTOR
1 Year 6 Months- Reviewed and analyzed contracts, disclosures, and transaction documentation to ensure accuracy and compliance, mitigating potential risks.
- Apply negotiation and analytical judgment to protect client interests while adhering to policy and legal requirements.
- Maintained detailed, audit-ready transaction files while communicating complex contractual and financial information to clients and stakeholders, enhancing transparency.
- Applied negotiation and analytical judgment to protect client interests, ensuring adherence to policy and legal requirements.
WEATHER & CATASTROPHE CLAIMS ADJUSTER - PERSONAL & COMMERCIAL LINES
2 Years 5 Months- Collaborated with internal teams to support dispute resolution, escalations, and compliance-driven outcomes.
- Recognized as a top 10% claims closer, consistently closing 85% of assigned claims within 10 days while maintaining accuracy, efficiency, and compliance with company guidelines.
- Improved team productivity by 25% within one week by coaching fellow adjusters, leading daily team huddles, and sharing effective claims-handling strategies to improve efficiency and closure rates.
- Identified up to $300,000 in claim discrepancies through independent review of both non-litigated and litigated claim files.
- Evaluated coverage, scope, and claim accuracy by reviewing estimates, photographs, policy provisions, and supporting documentation.
- Maintained detailed, defensible claim files while identifying inconsistencies, red flags, and potential fraud indicators.
- Supported dispute resolution and compliance outcomes through collaboration with internal teams on escalated claims.
INSURANCE SALES AGENT - PERSONAL & COMMERCIAL LINES
2 Years 9 Months- Reviewed applications and policy documents for completeness, accuracy, eligibility, and appropriate coverage prior to submission.
- Evaluated personal and commercial lines client risk profiles and coverage needs, aligning insurance solutions with underwriting guidelines to optimize client satisfaction.
- Reviewed applications and policy documents for completeness and accuracy, ensuring eligibility and appropriate coverage prior to submission to minimize processing delays.
- Educated clients on policy terms, exclusions, limits, and coverage options, partnering with underwriters to resolve discrepancies and facilitate smooth policy issuance.
CLIENT EXPERIENCE TEAM LEAD
1 Year 7 Months- Led and audited 25-member customer-facing team, ensuring quality standards and documented procedures were consistently met.
- Improved team KPI performance by 40% within one month through targeted coaching, individualized training, and performance development.
- Conducted quality assurance reviews, performance evaluations, and KPI analyses, providing targeted coaching to enhance compliance and team performance.
- Partnered with QA, training, and IT teams to enhance documentation accuracy and streamline onboarding processes, ensuring consistency across operations.
Education
Bachelor of Science - Communication
Associate of Arts - Business
Skills
Contract Review
Contract negotiation
Transaction Negotiation
Contract Compliance
Risk Analysis
Policy & Coverage Analysis
Client Risk Assessment
Certification
- AIC - Associate in Claims
- AINS - Associate in General Insurance
- Texas Adjuster License - Previously held; inactive
- Texas Real Estate License - 838123
LANGUAGES
Hindi - Intermediate
Tamil - Intermediate
Timeline
REALTOR
Texas Signature Realty LLC
05.2025 - CurrentRead More
WEATHER & CATASTROPHE CLAIMS ADJUSTER - PERSONAL & COMMERCIAL LINES
State Farm
10.2022 - 03.2025Read More
CLIENT EXPERIENCE TEAM LEAD
Percepta
10.2020 - 05.2022Read More
INSURANCE SALES AGENT - PERSONAL & COMMERCIAL LINES
Gulfcoast Insurance Solutions / Foursquare Insurance
01.2020 - 10.2022Read More
Lamar University
Bachelor of Science from Communication
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Houston Community College
Associate of Arts from Business
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