Ruth Melendez
Carrollton,TX
Summary
Highly motivated and results-oriented professional with a proven track record in customer service, team collaboration, and process optimization. Skilled at cultivating strong client relationships and delivering exceptional service in high-pressure environments. Recognized for outstanding communication, project management, and problem-solving abilities, with a proactive approach to identifying and addressing challenges efficiently. Detail-oriented and adaptable, with the ability to manage multiple priorities while maintaining precision and professionalism. Dedicated to leveraging expertise in customer relations, time management, and operational efficiency to enhance team performance and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
REALTOR
Local Pro Realty
10.2024 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed market research data and changed sales plans accordingly.
Realtor
Rogers Healy And Associates
05.2022 - 10.2024
- Wrote contracts to outline sales and purchases of properties.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Dispatch Executive
J.Melendez Trucking
01.2015 - 01.2024
- Coordinated scheduling in high-volume environment.
- Planned and prioritized assigned tasks to meet deadlines.
- Managed fleet transportation dispatching for North Texas region.
- Organized paperwork and explained individual job parameters for each assignment.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Responded to high volume of phone and email requests to provide logistics information.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored and tracked dispatch communication systems.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
Office Manager
JM Clean Ups
01.2018 - 05.2022
- Executed plans and specifications for public works bids and created addendums that accounted for changes impacting bid pricing.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Coordinated procurement of project plans and specifications and routed data to construction management team.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Education
Associate of Science - Business
North Lake Community College
Irving, Texas03-2020
High School Diploma -
Creekview High School
Carrollton, Texas06-2017
Skills
- Customer service
- Relationship building
- Team oversight
- Client relations
- Closing support
- Administrative support
- Schedule coordination
- Database management
- Problem-solving
- Deadline oriented
- File management
- Document preparation
- System updating
- Contract review
- Document analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
REALTOR
Local Pro Realty
10.2024 - Current
Realtor
Rogers Healy And Associates
05.2022 - 10.2024
Office Manager
JM Clean Ups
01.2018 - 05.2022
Dispatch Executive
J.Melendez Trucking
01.2015 - 01.2024
Associate of Science - Business
North Lake Community College
High School Diploma -
Creekview High School
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