Rabiya TANYA Afridi

• Manages prestige department helping clients with top notch experience, selecting products and shades facilitating sales
• Educate guests on skincare, cosmetics, and fragrance recommendations aligned with individual needs.
• Processed POS transactions accurately while supporting seamless a seamless checkout experience.
• Processed POS transactions accurately while supporting seamless a seamless checkout experience.
• Maintained organized sales floor displays and stocked merchandise to store standards.
• Taught customers how to apply makeup and recommended optimal products.
• Cross-sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
• Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
• Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.

Over 500 brides groomed!

• Certification from celebrity Makeup artist 'Selena Merchant' from Calgary
• Bridal Makeup certification from Kendal Kazeil
• South Asian Bridal certification from celebrity makeup artist Saliha Abbasi (Chicago, IL)
• Worked in Canada, New Jersey, Illinois and Colorado giving stunning looks to many Brides, Bridesmaids,
• Consulted clients to design makeup looks aligned with skin tone, event type, and personal style.
• Applied corrective and glamour makeup using professional brushes, palettes, primers, and setting products.
• Matched foundation, concealer, and color products to achieve seamless, natural-looking finishes.
• Sanitized tools and maintained hygienic station standards to support safe client services.

• Directed daily store operations, ensuring smooth execution of sales floor, inventory, and guest service priorities.
• Monitored sales trends and adjusted floor coverage to support traffic patterns and conversion goals.
• Managed scheduling, payroll review, and labor planning to maintain efficient staffing levels.
• Trained associates on beauty services, selling behaviors, and company standards to strengthen team performance.
• Executed merchandising resets, promotional displays, and seasonal floor sets aligned with brand direction.
• Enforced loss prevention procedures, safety standards, and operational compliance across store activities.
• Addressed guest concerns promptly, reinforcing service recovery and building repeat customer loyalty.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Hit 1 million sales milestone in 2005–2006
• Cultivated client relationships to drive repeat luxury jewelry and timepiece sales.
• Delivered personalized product recommendations aligned with client preferences and occasion needs.
• Maintained strong product knowledge across fine jewelry, diamonds, and luxury watches.
• Processed transactions accurately through point-of-sale systems and completed daily cash reconciliation.

Completed Henry Birks & sons proprietary BCSS (Basic Customer Service Skills) training in Montreal