Rabiyyah Thomas
New Castle,DE
Summary
Collaborative leader skilled in fostering an engaged work culture through effective partnerships. Proven ability to build strong relationships with diverse stakeholders in fast-paced environments. Detail-oriented compliance analyst with expertise in conducting thorough research and compliance investigations. Ready to leverage extensive experience to contribute to a successful organization.
Overview
19
19
years of professional experience
Work History
Compliance Analyst
Tek Systems, TD Bank
Wilmington, Delaware
05.2025 - 12.2025
- Reviewed audit and monitoring reports on consumer and client activities.
- Maintained up-to-date knowledge of regulatory standards and company procedures.
- Prepared documentation for upcoming audits and inspections.
- Updated Power Apps spreadsheets with current data to improve strategic planning.
- Identified data discrepancies and proposed solutions.
- Coordinated initiatives to enhance risk culture and refined risk appetite for lending and funding.,
Loan Servicing Supervisor
Flagship Credit Acceptance
Chadds Ford, Pennsylvania
01.2020 - 04.2025
- Supervised and mentored a team of loan servicing professionals to enhance performance outcomes.
- Managed daily operations of loan servicing staff, ensuring productivity remained high.
- Conducted performance evaluations, delivering constructive feedback to team members.
- Ensured compliance with bank policies and regulatory standards throughout operations.
- Identified and implemented process improvements, increasing operational efficiency.
- Monitored and analyzed key performance indicators (KPIs) to pinpoint areas for enhancement.
- Provided ongoing guidance and support to team members in achieving goals.
Customer Service Team Lead
Wells Fargo Auto
Wilmington, Delaware
10.2006 - 10.2019
- Facilitated customer service training for new hires to enhance skill sets.
- Consulted management on training needs, offering strategic improvement recommendations.
- Served as Subject Matter Expert (SME) for updating online New Hire training site.
- Reviewed policies and procedures for compliance prior to implementation.
- Resolved complex escalations through thorough research and effective complaint resolution.
Education
Some College (No Degree) - Psychology
Rutgers University
New Brunswick, NJSkills
- Documentation review
- Internal policy implementation
- Critical thinking
- Multitasking
- Organizational skills
- Time management
- Analytical skills
- Compliance monitoring
- Data analysis
- Regulatory compliance
Affiliations
CLG Diverse Mentoring Program ·Mentee
Wells Fargo Volunteers Program
Habitat for Humanity-helped with multiple home builds and lot clean-ups
City Team Ministries-packed Christmas toys for children
Timeline
Compliance Analyst
Tek Systems, TD Bank
05.2025 - 12.2025
Loan Servicing Supervisor
Flagship Credit Acceptance
01.2020 - 04.2025
Customer Service Team Lead
Wells Fargo Auto
10.2006 - 10.2019
Some College (No Degree) - Psychology
Rutgers University