Rachael Massa

• Responsibilities:
• Performed all opening and closing tasks efficiently to ensure smooth operations. Greeted customers warmly to create a welcoming atmosphere. Answered telephone inquiries and took orders promptly. Adjusted tickets and voided orders as necessary to maintain accuracy. Ensured correct order delivery from front to back of house. Delivered food to customer tables, enhancing dining experience. Stocked supplies in front of house for optimal service flow. Maintained cleanliness of dining room by wiping tables and organizing space.
• Ensured completion of all prep work and proper stocking of back of house areas. Tracked dough production schedule to maintain optimal supply levels. Cut, weighed, and rolled dough according to established recipes. Rotated inventory upon delivery to ensure freshness and compliance with health standards. Maintained adherence to health department regulations for food safety and sanitation.
• Mastered operation of double deck stone oven for on-demand pizza preparation in high-volume environments.
• Managed daily operations to guarantee efficient service and high-quality food preparation.
• Skilled in leveraging Toast POS platform for enhanced operational efficiency.
• Trained and mentored staff in food safety practices and customer service excellence.
• Oversaw daily operations, ensuring efficient service and high-quality food preparation.
• Implemented cost-control measures to improve profitability and reduce waste.

Managed outdoor sales for Wings of Life Thrift Store, driving significant revenue growth. Oversaw inventory management, including receiving, tagging, pricing, and merchandising items. Responded to customer inquiries via phone, scheduling appointments and addressing concerns. Administered Facebook Marketplace page, posting ads and tracking inventory effectively. Facilitated payment collection for furniture sales and negotiated cash deals with clients. Processed all payments for owner, ensuring accurate financial records. Handled substantial cash transactions with precision and trustworthiness. Achieved high customer satisfaction through attentive service and effective communication.

Also served as the receptionist at their new facility, answering the telephone, greeting new clients or walk-ins to tour the facility.

Assisted in putting in kitchen orders for the entire ministry via Sam's Club or Costco.

Was entrusted to be a driver for the ministry, to drive clients around to appointments, or the doctor's office.

Worked for their Life Enterprise Property Services as a salesperson, to measure and quote new job inquiries for construction.

• Built relationships with walk-in customers to enhance sales opportunities, prioritizing customer satisfaction and informed decision-making.
• Build sales and meet sales goals with commission incentives after selling $21,000 (+)/month at 3% of all sales, on top of salary pay.
• Communicated with purchaser to obtain special products and pricing worldwide.
• Accurately estimated building supplies and installation estimates, and created graph drawings for the installation crew while seeing each project through from start to finish.
• Sales knowledge in the flooring category preferred, and all products we sell and install. Meeting spec requirements of flooring and ensuring proper installation specs will be met to obtain the warranty of the product. Obtain and maintain product knowledge of our residential/commercial products and up to date with all trends for design each year or on new releases.
• Collect, analyze, and report sales data and information (quotes, estimates, bids, and blueprint take-offs)
• Communicate with Purchaser, any needs for obtaining special products/pricing worldwide.
• Responsible for accurately estimating building supplies/ Installation estimates, graph drawings for installation crew. Seeing each project all the way through from start to finish.
• Planned and maintained major account relationships while achieving personal sales targets across a full line of products.
• Be innovative and provide suggestions for improvement across the company
• Follow and enforce company policies and procedures
• Ability to multi-task without sacrificing the quality of work and attention to detail
• Excellent written and verbal communication skills
• Prokitchen Design Software Knowledge
• Knowledge of all aspects and uses of construction materials
• Aggressive, competitive and resilient
• Persuasive and people-orientated
• Ability to thrive working with a team.
• Great attention to detail
• Excellent organizational and time management skills
• Cash Application and Cash Office capabilities
• Advanced knowledge of Computers
• Proficient in Microsoft Office, Excel, & Outlook
• Working knowledge of Macola Progression Workflow and BPM
• Advanced knowledge of Computers
• Proficient in Microsoft Office, Excel, & Outlook
• Working knowledge of Macola Progression Workflow and BPM
• Developed strong customer relationships through personalized service and product knowledge.
• Conducted inventory management to ensure optimal stock levels and product availability.

• Ensured customer satisfaction by delivering prompt and friendly service.
• Managed fitting room operations by organizing garments and maintaining cleanliness.
• Organized stock room by sorting and storing inventory for easy access.
• Handled cash office responsibilities by processing transactions and managing cash flow.
• Recognized as employee of the month, May 2018, for outstanding customer service and teamwork.
• Served as True Trainer for Ross by mentoring new employees and providing training on company policies.
• Backup Stock Leader

• Performed various office tasks including bookkeeping and filing- bookkeeping, filing, email correspondence, timesheet calculation, research for crop production, running errands
• Responded to phone calls to provide information and support, setting appointments, taking new orders, managing orders
• Managed daily correspondence and communication with clients and vendors.
• Organized schedules and appointments for farm operations and management meetings.

• Delivered exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
• Managed shipping of products and receiving of raw materials, maintaining inventory accuracy and process efficiency.
• Assisted in food preparation and cooking in a fast-paced kitchen environment.
• (Seasonal)

• Assisted in audits and food safety checks, produced and maintained audit and inspection documentation, and developed training manuals for proper handling, ensuring compliance with USDA requirements.
• Collaborated with Operations Manager on QA and issue mitigation; performed in-house training for staff on food safety protocols.
• Answered telephones to assist customers with inquiries., handle customer correspondence, maintaining shipping/receiving documents and daily production orders

• Executed daily opening and closing duties, including food preparation, till reconciliation, and cash and credit report generation for General Manager
• Provided customer service via phone, addressing inquiries and order preparation.
• Managed scheduled and surprise health inspections, addressing issues and implementing corrective actions

• Managed general office tasks including answering telephones, checking correspondence, scheduling appointments, planning meetings, and preparing conference rooms to ensure smooth daily operations.
• Produced reports from dictation, maintained up-to-date department organizational chart, and facilitated mail distribution and filing of legal documents to support office efficiency.
• Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated office communications, maintaining accurate records of messages and correspondence.

• Assisted with client paperwork, filings, pleadings, motions, and prepared research results to support case management.
• Delivered legal documents to law offices and courthouse, conducted law library research, and ordered photo and presentation boards for court.
• Assisted attorneys in drafting legal motions to ensure compliance with court requirements., logging and tracking client payments.
• Created, updated and maintained spreadsheets, appointments, case filings status, and client files