Rachael Anderson
Ione,CA
Summary
Experienced with developing customized insurance plans. Utilizes keen interpersonal skills to build lasting client relationships. Knowledge of industry regulations and underwriting processes.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Life Insurance Producer
GFI
09.2025 - Current
- Assist clients with producing life insurance policies, structuring properly funded IUL’s and providing education to ensure a comfortable retirement.
Lead of Service Operations
Care.com
10.2011 - 08.2025
- Manage the Expert Assistance (recruiting) Department day to day operations to ensure that specialists follow procedure, and identify and implement new processes.
- Train all new hires and create and revamp the training manual as necessary.
- Assist UHNW families in finding care.
- Assist in managing the day-to-day operations of the Parenting Education and Neurodiversity department.
- Ensure the process is followed, manage the call center to maintain a low ASA.
- Audit specialist calls for clarity and white glove service.
- Schedule one-on-one meetings to share feedback with specialists.
- Approve PTO and vacation requests and approve payroll.
Education
Associate of Science - Early Childhood Education
Delta College
Stockton, CA05.2010
Skills
- Apropos, AWS, Call Center Development, CRM, Customer Experience, Customer Service, Employee Training, Excel, Figma, Figma, Five9, InContact, Outlook, Outlook, Recruiting, Salesforce
- Certifications: Life Insurance Agent
Certification
Licensed Life Insurance Agent
Timeline
Life Insurance Producer
GFI
09.2025 - Current
Lead of Service Operations
Care.com
10.2011 - 08.2025
Associate of Science - Early Childhood Education
Delta College
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