Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic
Ta'Hisha LaWanda Ojo

Ta'Hisha LaWanda Ojo

St Louis

Summary

Dynamic professional with a robust blend of experience, education, and empathy, ready to contribute effectively across various roles. Strong ethical principles drive a commitment to excellence and integrity in every endeavor. Open to relocation and fully authorized to work in the U.S., seeking an opportunity with an organization that values dedication and diverse capabilities. Eager to leverage skills in a challenging environment that fosters growth and innovation.

Overview

1
1
Certification
28
28
years of professional experience

Work History

Premier Service Consultant - Hybrid

AT&T
2025.01 - Current
  • Sales, Customer Retention, Inbound Call Handling, Billing Adjustments, Account Documentation, Customer Relationship Maintenance.

Independent Contractor/Driver

Uber Drivers
2022.11 - Current
  • Being uber available to lend an ear to my passengers while getting them safely to their destination, a truly reciprocal relationship.

Independent Contractor/Driver

Lyft Drivers
2022.06 - Current
  • Lifting my passengers spirits while getting them safely to their destination, a truly reciprocal relationship.

System Support Specialist

Washington University in St. Louis
2021.08 - 2023.02
  • Provide exceptional, professional, patient, and positive customer service while providing, consistent support/information to callers, Phone Coverage, Ticket Management, Teamwork, Attention to Detail, Continuing Education, System Training

Senior Reimbursement Specialist

UBC
2019.02 - 2020.08
  • Point of contact for patients, health care providers and insurance companies, completing coverage verification and requirements for health care providers to submit documentation for medication authorizations. Also case, analysis and completion of submissions for patient mediation refills to pharmacy for fulfillment as a state licensed pharmacy technician.

Customer Care Specialist

Magellan Health
2016.03 - 2019.01
  • Provider Contact, Case Analysis, Member Complaint Resolution, Appointment Procurement, Claims

Office Sales Assistant

Carol House Furniture
2014.07 - 2016.01
  • Customer Payment Processing, Sales Order Conversions, Finance Applications

Litigation Paralegal

Rynearson, Suess, Schnurbusch & Champion LLC
2014.10 - 2014.12
  • Medical Chronology, Deposition Indexing, Correspondence, Filing, Schedule Management, Timekeeping

Remote Customer Retention Specialist for At&T Wireless

Convergys Customer Management Canada Inc
2011.05 - 2013.09
  • Inbound Call Handling, Billing Adjustments, Account Documentation, Customer Relationship Maintenance.

State Registered Childcare Provider

Missouri Department of Social Services
2009.10 - 2013.06
  • Missouri - Work at Home, State Registered Child Care Provider
  • Daily Complete Care for up to four Children under the age of four

Telecommute Customer Service Reservation Specialist

Enterprise Rent A Car, National Reservation Center
2007.02 - 2009.06
  • Independent Inbound Call Handling, Rental Reservations, Customer Support

Agency Billing Representative / Administrative Assistant

St. Louis Area FoodBank
2000.06 - 2006.12
  • Daily Invoicing, Monthly Billing Statements, Payment/Donation Processing

Salaried Floor Manager

Wehrenberg Theaters
1998.01 - 2000.05
  • Interviews, Inventory Counts and Controls, Staffing, Scheduling, Performance Reviews, Safe Reconciliation and Bank Deposits

Education

Master's of Legal Studies - Law

Washington University in St Louis - School of Law
Saint Louis County, MO
2021-05

Certificate - Conflict Resolution

Washington University in St Louis - School of Law
Saint Louis County, MO
2021-05

Bachelor's Degree - Applied Business Management

Hickey College
St. Louis, MO
2018-04

Associate Degree - Paralegal Studies

Hickey College
St. Louis, MO
2014-12

Skills

    Administrative Support , Customer Service, Invoicing, RECEPTIONIST, RETAIL SALES, Medicare, Medicaid, Customer Care , Call Center, Customer Support, Benefits Administration, Microsoft Office, Billing, Filing, Microsoft Outlook, Organizational Skills, Scheduling, Typing, Westlaw, Outlook, Reimbursement, Scheduling, Training & Development Customer and employee Retention, Negotiation & Mediation, Pharmacy Technician Experience, Authorizations, Patient Service Experience, Medical Terminology, Mediation, Insurance Verification, Excel, Medical Billing, Microsoft Word, Microsoft Powerpoint, Legal Research, Word, Acrobat, Lexis, Microsoft Project, PeopleSoft, Taleo, Payroll, Employee Orientation, Legal Drafting, Office Management,Talent Acquisition, Human Resources Management, Performance Management, Conflict Management, HR Sourcing, Account Reconciliation, Management, Interviewing, Word Processing, CRM, Microsoft Office, Case Management, Analysis Skills, Financial Report Writing, Workday, Event Planning, Accounting, Leadership Experience, Sales, Computer literacy, Kronos, Epic, Microsoft Excel, SharePoint, Windows, HIPAA, Documentation Review, Medical Terminology, Medical Records, Patient Service Experience, Medical Office Experience, Supervising Experience, Management Experience, IVR, Phone etiquette, Employment Law, Microsoft Outlook Calendar, Registered Pharmacy Tech, Pharmacy Technician Experience, Salesforce, ADP, Microsoft Access, Administrative Duties, Business Management, Business Operations, Time management, Leadership, Employee evaluation, Clerical Experience, Account Management, Workday, Paralegal, Employee relations, Proofreading, Change management, HRIS, Litigation, Recruiting, Onboarding, Position management, VPN, Duo, Learning technology, Five9, Human capital management, Fundraising, Non-profit accounting, Grief counseling, Guest relations , IT Support, Quality Assurance, Alternative dispute resolution

Certification

  • Paralegal Certificate
  • Conflict Resolution
  • Pharmacy Technician February 2019 to June 2021
  • Driver's License June 1997 to Current

Assessments

  • Project timeline management — Proficient December 2020 Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
  • Sales skills — Proficient December 2020 Influencing and negotiating with customers Full results: Proficient
  • HR: Compensation & benefits — Proficient June 2020 Knowledge of compensation and benefits programs Full results: Proficient

Timeline

Premier Service Consultant - Hybrid

AT&T
2025.01 - Current

Independent Contractor/Driver

Uber Drivers
2022.11 - Current

Independent Contractor/Driver

Lyft Drivers
2022.06 - Current

System Support Specialist

Washington University in St. Louis
2021.08 - 2023.02

Senior Reimbursement Specialist

UBC
2019.02 - 2020.08

Customer Care Specialist

Magellan Health
2016.03 - 2019.01

Litigation Paralegal

Rynearson, Suess, Schnurbusch & Champion LLC
2014.10 - 2014.12

Office Sales Assistant

Carol House Furniture
2014.07 - 2016.01

Remote Customer Retention Specialist for At&T Wireless

Convergys Customer Management Canada Inc
2011.05 - 2013.09

State Registered Childcare Provider

Missouri Department of Social Services
2009.10 - 2013.06

Telecommute Customer Service Reservation Specialist

Enterprise Rent A Car, National Reservation Center
2007.02 - 2009.06

Agency Billing Representative / Administrative Assistant

St. Louis Area FoodBank
2000.06 - 2006.12

Salaried Floor Manager

Wehrenberg Theaters
1998.01 - 2000.05

Associate Degree - Paralegal Studies

Hickey College

Certificate - Conflict Resolution

Washington University in St Louis - School of Law

Master's of Legal Studies - Law

Washington University in St Louis - School of Law

Bachelor's Degree - Applied Business Management

Hickey College