Summary
Overview
Work History
Education
Skills
Ability Summary
Timeline
Generic

Rachael Bailey

Memphis,TN

Summary

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Member Service Representative

IBEX Global
Memphis, TN
08.2025 - Current

Inbound Calls

Assist Medicare/Medicaid members with medical plans

Update Members demographic and preferences

Medical claims and adjustments / Pharmacy Claims

Billing and Medical Plan breakdowns

10-Key / Data Entry

  • Assisted clients with inquiries, ensuring accurate information delivery and timely resolutions.
  • Collaborated with team members to streamline service processes and improve response times.

Chat Advisor

Apple
Memphis, TN
07.2022 - 08.2025
  • Remote Position. Incoming chat assistance for technical support and operation of products and subscriptions. Billing Assistance and Collections of unpaid balances to get account current. Lots of data entry and 10 key. Use of internal software to support our consumers.

Senior Billing Specialist

Health Group
Memphis, TN
03.2020 - 07.2022
  • Inbound/Outbound calls (call center-work from home)
  • Refill Medications, Billing Adjustments and credits, Explanation of bill
  • Average about 150+ calls daily

Medical Billing Scheduler

Methodist Medical Group
Memphis, TN
02.2016 - 03.2020
  • Inbound/Outbound calling
  • Scheduling for physicians and n.p.
  • 100+ calls on slow day, up to 300+ fast pace day
  • 10-key experience
  • Explanation of benefits
  • Explanation on account billings and adjustments
  • Refilling of medications etc.

Education

High school diploma - Graduation

Clinton High School
Clinton, IA
05-2001

Skills

  • Customer Service
  • Call Center
  • Bookkeeping
  • 10 Key Data Entry
  • Technical Support / Live Chat
  • Microsoft OS
  • Dispute resolution
  • Account management

Ability Summary

  • Experienced Customer Service Representative Professional. 15+ years in the field of accounts and general customer service. Office and call center environments 10+ years. Experience in MS Professional 10 Key and collections 4+ years. Access. 4+ years in scheduling for various medical practices.
  • Authorized to work in the US for any employer

Timeline

Member Service Representative

IBEX Global
08.2025 - Current

Chat Advisor

Apple
07.2022 - 08.2025

Senior Billing Specialist

Health Group
03.2020 - 07.2022

Medical Billing Scheduler

Methodist Medical Group
02.2016 - 03.2020

High school diploma - Graduation

Clinton High School
Rachael Bailey