Rachael Sinclair
Boscawen,NH
Summary
Driven Family Services Specialist with a proven track record at NH DHHS, adept in customer service and troubleshooting. Excelled in resolving complex Medicaid issues and enhancing client satisfaction. Skilled in documentation and mentoring, significantly improved process efficiency and client communication. Demonstrates a strong ability to coach peers and manage detailed records, ensuring accuracy and compliance.
Overview
3
3
years of professional experience
Work History
Family Services Specialist/MAC
NH DHHS
Concord, NH
09.2022 - Current
- Answer Medicaid queue phone line and assist callers with complex issues with their case.
- Use MMIS and New HEIGHTS to research issues found either on a phone call or from emails.
- Communicate with MCO (Managed Care Organization) to resolve client issues regarding prescription, transportation or billing issues.
Family Services Associate
NH DHHS
Concord, NH
06.2021 - 09.2022
- Reviewed program applications for completion and accuracy and update inaccurate or missing information in the New HEIGHTS system.
- Interacts with clients to resolve customer service issues. Answers basic program, service and procedural questions.
- Maintains and applies basic federal and state program and policy knowledge in providing information and instructions to clients.
- Responds to emails sent from outside sources or clients.
Education
Bachelor Of Science - Business Administration
Hesser College
Manchester, NH05.2010
Skills
Customer service
Troubleshooting
Documentation and notes
Coaching and mentoring
Timeline
Family Services Specialist/MAC
NH DHHS
09.2022 - Current
Family Services Associate
NH DHHS
06.2021 - 09.2022
Bachelor Of Science - Business Administration
Hesser College