Rachael Carlblom
Lisbon,ND
Summary
Dynamic Patient Access Team Lead with a proven track record at Conifer Health, enhancing workflow efficiency and elevating patient satisfaction. Skilled in HIPAA compliance and conflict resolution, I successfully implemented strategies that reduced insurance verification errors and improved service delivery, fostering a compassionate and patient-focused environment.
Overview
2020
2020
years of professional experience
Work History
CNA
CHI Lisbon Health Lisbon
- Led patient access operations, enhancing workflow efficiency and improving service delivery.
- Trained and mentored team members on best practices for patient registration and insurance verification.
- Implemented strategies to streamline appointment scheduling, resulting in improved patient satisfaction rates.
- Collaborated with healthcare providers to resolve patient inquiries and ensure accurate information exchange.
- Ensured compliance with regulatory standards related to patient data management and confidentiality practices.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Patient Access Team Lead
Conifer Health
Lisbon, ND
08.2014 - 10.2019
- Led patient access operations, enhancing workflow efficiency and improving service delivery.
- Trained and mentored team members on best practices for patient registration and insurance verification.
- Implemented strategies to streamline appointment scheduling, resulting in improved patient satisfaction rates.
- Collaborated with healthcare providers to resolve patient inquiries and ensure accurate information exchange.
- Ensured compliance with regulatory standards related to patient data management and confidentiality practices.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
High School Diploma -
Findlay High School
Findlay, OH06.1997
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Bathing assistance
Attention to detail
HIPAA compliance
Feeding assistance
Dressing assistance
Maintaining confidentiality
End-of-life care
Compassionate communication
Patient transfers
Emotional support
Complex Problem-solving
Emergency response
Wound care
Problem-solving
Multitasking and organization
Critical thinking
Team collaboration
Active listening
Flexibility and adaptability
Conflict resolution
Patient advocacy
Health monitoring
Cultural sensitivity
Toileting assistance
Patient hygiene assistance
Lifting and transferring
Infection control practices
Reliable team player
Recording vital signs
Safety precautions
Collecting vital signs
Bedside manner
Compassionate
Patient lifting
Patient-focused care
Electronic charting
Compassionate caregiver
Direct patient care
Mobility assistance
Supporting personal needs
Ambulation assistance
Companionship and emotional support
Documenting behaviors
Responding to emergencies
Medical terminology
Light housekeeping
Inpatient care
Maintaining privacy
Adaptable
Transporting patients
Specimen collection
Valid state driver's license
Patient relations
Care plan implementation
Quality assurance
Observing responses
Condition monitoring
Preparing meals
Indirect patient care
EMR / EHR
Conducting intakes
Medical office administration
Database administration
General housekeeping
Quick problem solver
Calm and level-headed under duress
Collecting specimens
Admitting support
Timeline
Patient Access Team Lead
Conifer Health
08.2014 - 10.2019
CNA
CHI Lisbon Health Lisbon
High School Diploma -
Findlay High School