Rachael Charbonneau
Spokane Valley,WA
Overview
26
26
years of professional experience
Work History
Limited Practice Officer / Branch Manager
Vista Title and Escrow, LLC
Spokane, WA
06.2014 - Current
- Review Purchase and Sale Agreements and title commitments to ensure accuracy of documents.
- Select, prepare, and complete certain closing documents for buyers and sellers in accordance with state regulations for the transfer of real property.
- Attended closings and review closing documents with clients.
- Verify that all parties meet their obligations as outlined in the sales agreement at time of closing.
- Ensure timely disbursement of funds from escrow account as well as proper proration and payoff of debts as disclosed on the Settlement Statement.
- Maintain accurate records and accounting of all transactions including titles, deeds, mortgages, liens.
- Resolve customer complaints regarding post-closing procedures.
- Review title insurance reports prior to closing date for any possible judgments, liens, and encumbrances.
- Work with lenders to coordinate funding for real estate transactions on the sale of personal and real property and balance Closing Disclosures and Settlement Statements.
- Oversee valley office branch to ensure employees and office run smoothly and efficiently.
Communications Attendant
Providence Sacred Heart Medical Center
Spokane, WA
03.2009 - 06.2014
- Alerted staff of emergency situations for a variety of patient and hospital emergency codes using the hospital PA and pager systems.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Handled inquiries from internal departments and external customers.
- Provided customer service support for staff members and patients.
- Managed multiple phone lines simultaneously while providing accurate information to callers for Providence Sacred Heart, Providence Holy Family and St. Luke's Rehabilitation Services.
- Facilitated communication between departments within the hospital and between multiple hospitals when necessary.
- Participated in emergency preparation meetings to understand crisis management procedures.
Print Shop Attendant
Costco Wholesale Corp
Spokane Valley, WA
06.1998 - 04.2009
- Operated a variety of printing equipment such as digital printers, and bindery machines.
- Assist in business card design and preparation.
- Ensured that all customer service standards were met or exceeded during each shift.
- Process purchase transactions and provided accurate change and processed credit card transactions quickly and efficiently.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Cross-trained in multiple positions within the warehouse, including front-end, food court, and pharmacy.
- Maintained cleanliness, neatness and organization of customer areas.
- Resolved customer issues in a timely manner while providing excellent customer service.
Realtor
Coldwell Banker
Spokane Valley, WA
04.2007 - 03.2009
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of all transactions from start to finish.
- Conducted open houses and showings of properties to prospective buyers.
- Answered inquiries from potential buyers regarding features of property listings.
- Assisted clients in obtaining financing options such as mortgages or loans.
Education
Limited Practice Officer
Washington State Bar Association
Washington04-2020
Bachelor of Arts - Social Sciences
Washington State University
Pullman, WA05-2016
Associate of Arts - General Studies
North Idaho College
D'alenD'aleneD'alene, ID05-2014
Skills
- Critical Thinking and Adaptability in High Stress Situations
- Outstanding Active Listening Skills
- Information Verification
- Schedule Coordination
- Closing Process Coordination
- Closing Document Preparation
- Escrow Management
- Funds Disbursement
- Lender and Real Estate Agent Client Cultivation
- Customer Service
- Microsoft Office Proficient
- Fast Learner
- Team Player
- Positive Attitude
References
- Kymberlei Blomberg: (Professional) D.R. Horton, Escrow Assistant, (509) 710-6570 or krblomberg@ymail.com
- Bridgett McNeil-Cantu: (Professional) Arizona State University, Assistant Director, Human Resources, (480) 283-7900 or bridgett.cantu@asu.edu
- Sherri Mattocks: (Professional) First American Title Insurance Company, Title Officer, (509) 456-0550 or smattocks@firstam.com
Timeline
Limited Practice Officer / Branch Manager
Vista Title and Escrow, LLC
06.2014 - Current
Communications Attendant
Providence Sacred Heart Medical Center
03.2009 - 06.2014
Realtor
Coldwell Banker
04.2007 - 03.2009
Print Shop Attendant
Costco Wholesale Corp
06.1998 - 04.2009
Limited Practice Officer
Washington State Bar Association
Bachelor of Arts - Social Sciences
Washington State University
Associate of Arts - General Studies
North Idaho College
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