Rachael Charlson
HILLSBORO,OR
Summary
Experienced in retail operations with a focus on inventory control and customer service. Successfully resolved customer concerns through effective communication and follow-up, contributing to positive client relationships. Maintained compliance with merchandising standards while coordinating promotional displays and price changes, ensuring a well-organized shopping environment. Demonstrated cash management skills by accurately processing transactions and balancing registers at shift close. Experienced in opening and closing management, dealing with money and making sure the store is clean and presentable for opening the next day.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Department Manager
Grocery Outlet Bargain Market
HILLSBORO, OR
03.2024 - Current
- Coordinated price changes, signage, and promotional displays to enhance customer engagement and drive sales.
- Maintained department alignment with sales and profit objectives by minimizing waste and identifying revenue generation opportunities.
- Managed overstock efficiently by organizing and restocking products, ensuring optimal inventory control.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved customer concerns with clear communication and steady follow-up
- Maintained clean department conditions and safe food handling practices
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties for the management team.
- Replenished shelves using Grocery Outlet Bargain Market merchandising standards
Cashier
Dollar Tree
HILLSBORO, OR
10.2021 - 03.2024
- Operated cash register and processed sales on Dollar Tree front end.
- Accepted cash and credit card payments, issued receipts and provided change.
- Reconciled cash drawer and balanced register at shift close.
- Greeted shoppers and answered questions with friendly Dollar Tree customer service.
- Communicated with team members to keep checkout lines moving smoothly.
- Monitored front-end supplies and requested replenishment for register area.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Restocked shelves and recovered aisles to support Dollar Tree merchandising standards.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
Education
Battle Ground High School
Battle Ground, WA 09.2014 - 06.2020
Skills
- Inventory control
- Retail operations
- Merchandising standards
- Sales promotion
- Order processing
- Cash management
- Customer service
- Team leadership
- Attention to detail
- Safety and security
- Problem solving
- Clear communication
- Conflict resolution
Timeline
Department Manager
Grocery Outlet Bargain Market
03.2024 - Current
Cashier
Dollar Tree
10.2021 - 03.2024
Battle Ground High School
09.2014 - 06.2020