Rachael Clor
Millville,DE
Summary
Proactive, adaptable, and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Wawa
Ocean City, MD
04.2024 - 09.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Performed additional duties as assigned by management team.
- Resolved customer inquiries in a timely manner.
- Addressed customer questions and concerns regarding products and services.
Senior Customer Service Associate
Walmart
Rehoboth Beach, DE
01.2019 - 04.2023
- Identified potential areas of improvement within customer service operations and communicated recommendations to management team.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Worked closely with other departments to resolve customer issues in a timely manner.
Retail Sales Associate
Macy's
Chandler, AZ
03.2015 - 01.2019
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Kept track of inventory levels by completing daily inventory reports.
- Resolved customer complaints in a timely fashion.
- Processed payments with cash, credit cards, and gift cards.
- Trained new employees to perform duties.
- Performed opening and closing duties including restocking items, cleaning areas.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
Community Health Worker
Beaumont Hospital
Grosse Pointe, MI
10.2009 - 10.2014
- Applied concise time-management to meet deadlines.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Maintained accurate records of patient data in a secure electronic database.
- Offered emotional support during difficult times or stressful situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Business Leadership and Management
Bellevue University
Bellevue, NEHospitality and Tourism Management
Florida Atlantic University
Boca Raton, FLMacomb Community College
Warren, MISkills
- Point of sale systems
- Product knowledge
- Complaint handling
- Safety regulations
- Refunds processing
- Complex Problem-solving
- Customer support
- Team collaboration
Timeline
Customer Service Associate
Wawa
04.2024 - 09.2024
Senior Customer Service Associate
Walmart
01.2019 - 04.2023
Retail Sales Associate
Macy's
03.2015 - 01.2019
Community Health Worker
Beaumont Hospital
10.2009 - 10.2014
Business Leadership and Management
Bellevue University
Hospitality and Tourism Management
Florida Atlantic University
Macomb Community College
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