Rachael Collier
Tacoma,WA
Summary
Dynamic and results-oriented professional thriving in fast-paced, ever-evolving environments. Known for delivering high-quality, efficient services across all job functions, complemented by exceptional interpersonal skills that foster collaboration and independent work. Proven ability to conduct thorough research, generate insightful reports, and manage funding for accounts under tight deadlines. With over seven years of management experience and expertise in various Microsoft programs, along with retail store management, consistently excels in achieving sales targets, training high-performing teams, and creating compelling merchandise displays.
Overview
13
13
years of professional experience
Work History
Store Manager (Seasonal Job)
Spirit Halloween
- Building the whole store including walls, pegging and visually constructing each Halloween section of the store.
- Hiring, scheduling, scanning and unloading freight.
- Time cards, payroll, sales goals ECT.
- Donation goals and providing excellent customer service.
Paraeducator
9R School District
10.2023 - 08.2024
- Assisting children with special needs in their education.
- Teaching fine motor skills, social skills, and life skills to multiple children.
- Enhancing their lives through educational, social, and emotional care.
- One School Year
Bartender
Starlight Lounge
04.2021 - 04.2023
- Cash handling management, and providing great customer service.
- Creating and crafting specialty cocktails.
- Daily cleaning and set up of the bar.
- Closing down of bar and and cash drawer.
Assistant Store Manager
O'Reilly Auto Parts
12.2020 - 02.2022
- Giving excellent customer service to our auto parts customers.
- Opening duties including counting the safe, collecting daily bank deposits, placing out counter cash drawers and daily paperwork.
- Handling of deposits, manager reports, petty cash and banking finances and store goals.
- Checking in freight, handling professional customer accounts and achieving daily sales goals.
- Changing out car batteries, headlights and other auto parts.
- Making sure deliveries are leaving the store quickly and efficiently.
Beertender
SKA Brewing
02.2019 - 12.2020
- Serving customers food and drinks in a fast paced environment.
- End of shift duties including cleaning the whole brewery, closing point of sale drawers and restocking.
- Knowledge of craft beers and cocktails served at the brewery.
- Laid off due to COVID.
Store Manager
SOHA Living
04.2018 - 03.2020
- Handling of all hiring, schedules, money handling, deposits and petty cash.
- Changes of the store walls on a weekly basis to keep up with new merchandise styles.
- Skype meetings, in-store meetings, handling of inventory for all store products and mark downs for new on sale items.
- Working closely with other store managers, district managers and merchandisers.
- Ensured all safety guidelines were always met, always having a positive and encouraging for all store members.
- Always making sure customers are finding what they need and are happy.
- Left the island, due to a family illness.
Technical Support Agent II
Vantiv Integrated Payments/Worldpay
01.2016 - 11.2018
- Providing Customer Service through email and phone support for Dealers and Merchants.
- Troubleshooting different issues such as; error messages stemming from either the Point of Sale and/or Stand Alone Terminals. As well as Merchants who are unable to process Credit Cards or issues with Accounting/Funding with their Point of Sale reports and/or Deposits to their Bank Account.
- Always ensuring consistency while creating VAR Sheets and Dealer Letters. Working closely as a team as well as independently to ensure our customers’ accounts are always on the right track.
- Knowledge of POS, V 805 stand-alone terminals, error messages and reading SQL’S.
- Maintaining strong relationships with clients by making sure all their business needs are met at all times.
- Working on multiple computer programs at the same time such as; All Microsoft programs, Global Payment Systems, Vantiv Funding Program, Instant Messaging/Email and SQL coding Program.
Bartender/Server
Rookies Sports Pub
06.2017 - 09.2018
- Serving customers, taking food orders and the handling of money. Fast paced environment with different kinds of events such as; Anniversaries, Christmas parties, Polka, Comedy shows, Band night and Birthday parties.
- Working nights alone and working huge events with seven or more bartenders at a time.
Store Manager
Rue 21
03.2011 - 12.2014
- Developed strong management and business skills.
- Decreased shrink percentages and increased overall sales to the store. Improved employee work skills and team building relationships.
- Enhanced overall customer satisfaction in the store. Hiring, paperwork, daily sales reports, making schedules, handling daily stock merchandise, merchandising the store with new weekly trends, bank deposits and accounting reports.
- Computer work such as, online banking deposit/accounting reports, Email, Skype and Podio.
Education
Bachelor of Arts - Clinical Child Psychology
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Over seven years of Management Experience
- Knowledge of different point of sale systems
- Exceptionally well organized and detail oriented
- Technical writing and documentation skills
- Mercury/Vantiv/Worldpay knowledge of EMV terminal products and error messages on point of sale systems
- Knowledge of Microsoft documents such as; Word, Excel, and PowerPoint
- Experience in Integrated Payment Solutions, Core, Global, and Global (CA)
- Client funding knowledge regarding end of the month profits that have discrepancies
- Accounts receivable and payable knowledge, payroll, and hiring skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Inventory management
- Team leadership and coaching
- Friendly and positive
- Cash management
- Store merchandising
- POS systems
- Recruitment and hiring
- Goals and performance
Timeline
Paraeducator
9R School District
10.2023 - 08.2024
Bartender
Starlight Lounge
04.2021 - 04.2023
Assistant Store Manager
O'Reilly Auto Parts
12.2020 - 02.2022
Beertender
SKA Brewing
02.2019 - 12.2020
Store Manager
SOHA Living
04.2018 - 03.2020
Bartender/Server
Rookies Sports Pub
06.2017 - 09.2018
Technical Support Agent II
Vantiv Integrated Payments/Worldpay
01.2016 - 11.2018
Store Manager
Rue 21
03.2011 - 12.2014
Store Manager (Seasonal Job)
Spirit Halloween
Bachelor of Arts - Clinical Child Psychology
Southern New Hampshire University