Summary
Overview
Work History
Education
Skills
Timeline
Well-being Certification
Generic

Rachael Covington

Newark,NJ

Summary

Experienced Branch Manager with a proven track record at Affinity Federal Credit Union, excelling in operational efficiency and customer service. Skilled in coaching and mentoring teams, I drive performance through strategic initiatives and relationship building, ensuring compliance and enhancing member satisfaction. Committed to achieving goals and fostering long-term partnerships.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Reliable leader focused on achieving results and empowering teams.

Overview

29
29
years of professional experience

Work History

Branch Manager

Affinity Federal Credit Union
05.2009 - Current
  • Supported staff training initiatives to enhance team skills and performance.
  • Engaged with customers to address inquiries and provide exceptional service.
  • Coordinated scheduling and task assignments for optimal resource utilization.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Branch Manager

Synergy Bank/ Garden State Community Bank
05.1996 - 04.2009
  • Directed branch operations, enhancing service delivery and operational efficiency.
  • Mentored staff, fostering professional development and improving team performance.
  • Implemented strategic initiatives to drive member engagement and satisfaction.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Complied with regulatory guidelines and requirements.
  • Maintained friendly and professional customer interactions.

Education

No Degree - Business Administration

Essex County College
Newark, NJ

High School Diploma -

Central High School
Newark Nj
06-1984

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Coaching and mentoring
  • Relationship building and management
  • Decision-making
  • Goals and performance
  • Performance reviews

Timeline

Branch Manager

Affinity Federal Credit Union
05.2009 - Current

Branch Manager

Synergy Bank/ Garden State Community Bank
05.1996 - 04.2009

No Degree - Business Administration

Essex County College

High School Diploma -

Central High School

Well-being Certification

I was honored to be a part of our Well Being training at Affinity Federal Credit Union. Going above and beyond for our membershisp is my priority.

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Rachael Covington