Rachael Dunbar
Denver,CO
Summary
Dynamic bartender and server with extensive experience at The Brown Palace Hotel and Spa, known for exceptional customer service and strong multitasking abilities. Proven track record in upselling and creative mixology, enhancing guest experiences and driving revenue. A reliable team player committed to maintaining high standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bartender
Rioja
Denver, CO
09.2024 - Current
- Mix and serve cocktails while ensuring adherence to quality standards.
- Maintain cleanliness of bar area, including equipment and glassware.
- Provide exceptional customer service, responding promptly to guest inquiries.
- Uphold responsible alcohol service policies, checking IDs and monitoring consumption.
- Assist in training new bartenders on tools and cocktail preparation techniques.
- Develop new drink recipes to enhance menu offerings and attract customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Elways Cherry Creek
Denver, CO
02.2024 - 09.2024
- Provided prompt and attentive service to ensure customer satisfaction.
- Collaborated with kitchen staff to coordinate timely meal delivery.
- Managed table assignments for efficient workflow during peak hours.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Maintained cleanliness of dining area to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server and Bartender
The Brown Palace Hotel and Spa
Denver, CO
01.2019 - 02.2024
- Started as a host and transitioned into server role at Ship Tavern, delivering exceptional. service during lunch and dinner shifts.
- Managed multiple tables efficiently, enhancing guest satisfaction levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Moved up after a few months to a server in the fine dining Palace Arms and part time bartending in the Churchills Cigar Bar
- After layoffs during Covid, I came back and worked for three years serving Afternoon Tea in the Lobby, a high volume and fast paced environment, especially during the holidays
Server and Bartender
Bastiens Steakhouse
Denver, CO
02.2017 - 01.2019
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu knowledge and service protocols.
- Upsold menu items, contributing to increased revenue during shifts.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Florida Gulf Coast University
Fort Myers, FLSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Responsible alcohol service
- Payment processing
- Cash register operation
- Menu memorization
- Suggestive selling
- Beverage preparation
- Classic cocktails
- Creative mixology
Timeline
Bartender
Rioja
09.2024 - Current
Server
Elways Cherry Creek
02.2024 - 09.2024
Server and Bartender
The Brown Palace Hotel and Spa
01.2019 - 02.2024
Server and Bartender
Bastiens Steakhouse
02.2017 - 01.2019
Florida Gulf Coast University