Rachael Fogderud
Janesville
Summary
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Associate
Walgreens
Janesville
06.2022 - 11.2025
- Assisted customers with inquiries and product selections.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Educated customers on promotions and loyalty programs.
- Trained new associates on customer service protocols and procedures.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Dispensed medications accurately to patients and healthcare providers.
- Processed prescription orders using pharmacy management software efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
Inspector/Packer
PRENT CORPORATION
Janesville
08.2020 - 01.2021
- Conducted thorough inspections of materials and products for quality assurance.
- Inspected finished goods prior to shipment to guarantee they meet company standards.
- Rejected products and materials failing to meet expectations.
- Identified acceptable components and rejected defective products.
IFI Document Processor
Data Dimensions
Janesville
09.2018 - 07.2020
- Maintained confidentiality of sensitive information during document handling.
- Reviewed, sorted and scanned documents into digital format.
- Organized documents according to established procedures and protocols.
- Maintained positive working relationship with fellow staff and management.
Operator
MPC
Janesville
06.2018 - 07.2018
- Pack and weld parts together.
- Followed safety protocols to maintain a secure work environment.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Inspected finished products to verify conformity to quality standards.
Specialist
SSI Technologies, Inc.
Janesville
01.2016 - 06.2018
- Operated machinery on the assembly line to meet production targets.
- Assembled components following detailed specifications and quality standards.
- Conducted routine inspections to ensure product quality and safety compliance.
- Collaborated with team members to streamline workflow processes on the line.
- Maintained a clean and organized work environment to promote safety.
- Trained new workers on assembly techniques and safety protocols effectively.
Temporary Employee
LTI Services, Inc.
Janesville
08.2015 - 12.2015
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cashier
Piggly Wiggly
Menasha
04.2015 - 06.2015
- Processed customer transactions efficiently and accurately at Piggly Wiggly.
- Assisted customers with product inquiries and provided excellent service support.
- Maintained cleanliness and organization of checkout area for customer convenience.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Packager
Impact Confections, Inc.
Janesville
06.2014 - 09.2014
- Packed products efficiently to meet daily shipping schedules.
- Inspected items for quality assurance before packing.
- Wrapped and labeled packages according to specifications.
- Followed safety protocols and guidelines during packing operations.
- Provided assistance in the assembly line when needed.
Cashier
Family Dollar
Edgerton
07.2013 - 02.2014
- Stocked shelves with products following company layout and guidelines.
- Assisted customers in locating items and provided product information as needed.
- Maintained cleanliness and organization of stock areas for efficient operations.
- Collaborated with team members to restock items during peak hours effectively.
- Monitored product expiration dates and removed outdated items from shelves.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
Package Handler/Sorter
Bliss Communications
Janesville
05.2012 - 10.2013
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
Cashier
Dunkin' Donuts
Newville
10.2012 - 03.2013
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
Customer Service Representative
Hallmark
Janesville
09.2011 - 06.2012
- Provided exceptional service by addressing customer inquiries and concerns promptly.
- Maintained clean and organized checkout areas, ensuring a positive shopping experience.
- Assisted in training new cashiers on procedures and customer service standards.
- Ensured compliance with company policies during all cash handling activities.
- Processed returns and exchanges while following company guidelines diligently.
- Greeted customers and provided friendly customer service.
Hostess
Perkins Restaurants & Bakery
Janesville
08.2009 - 09.2011
- Greeted and seated guests in a timely manner.
- Managed reservations and organized waitlists efficiently.
- Maintained cleanliness and organization of the front entrance area.
- Collaborated with servers to ensure smooth guest service flow.
- Trained new hostesses on procedures and customer service standards.
Education
General - High school or equivalent
Craig High School
Janesville, WI06-2011
Skills
- Point-of-sale systems
- Cash handling
- Prescription processing
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Merchandise upselling
- Hospitality and accommodation
- Customer service
- Refunds and exchanges
- Multitasking capacity
- Phone etiquette
- Goal setting
Certification
Pharmacy Technician License, 06/01/24, 05/01/26
References
- Marty Rock, Former Supervisor, 630-465-2030
- Lewis Tucker, Former Supervisor, 815-985-8466
- Maria Morris, Coworker, 608-290-1923
Timeline
Pharmacy Customer Service Associate
Walgreens
06.2022 - 11.2025
Inspector/Packer
PRENT CORPORATION
08.2020 - 01.2021
IFI Document Processor
Data Dimensions
09.2018 - 07.2020
Operator
MPC
06.2018 - 07.2018
Specialist
SSI Technologies, Inc.
01.2016 - 06.2018
Temporary Employee
LTI Services, Inc.
08.2015 - 12.2015
Cashier
Piggly Wiggly
04.2015 - 06.2015
Packager
Impact Confections, Inc.
06.2014 - 09.2014
Cashier
Family Dollar
07.2013 - 02.2014
Cashier
Dunkin' Donuts
10.2012 - 03.2013
Package Handler/Sorter
Bliss Communications
05.2012 - 10.2013
Customer Service Representative
Hallmark
09.2011 - 06.2012
Hostess
Perkins Restaurants & Bakery
08.2009 - 09.2011
General - High school or equivalent
Craig High School