Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alexys Coleman

Fresno,TX

Summary

As a professional with high standards and a focus on results, I am adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration, and positive outcomes. Proficient in conflict resolution and communication, valued for a positive attitude and a customer-first approach.

Overview

2
2
years of professional experience

Work History

Pharmacy Customer Service Associate

Walgreens
Sugarland, Texas
08.2021 - 08.2023
  • Processes manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties.
  • Assists and supports the pharmacy department in inventory management activities.
  • Reports prescription errors immediately to pharmacists on duty, and adheres to company policies and procedures concerning pharmacy errors.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Customer Service Associate Cashier

Walgreens
Sugarland, Texas
08.2021 - 08.2023
  • Models and delivers a distinctive, delightful customer experience.
  • Recommends items for sale to customers, and recommends trade-up and/or companion items.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Trained new staff on register operations and customer service best practices.
  • Handled cash accurately during each shift.
  • Greeted customers upon arrival and assisted them with their inquiries.

Education

Bachelor of Business Administration - Accounting

University of Houston-Downtown, Marilyn Davies College of Business
Houston, Texas
05.2026

Associate - Accounting

Houston Community College
Stafford, Texas
08.2023

Skills

  • Problem resolution
  • Customer service skills
  • Time management
  • Critical thinking
  • Communication
  • Organizational skills
  • Adaptability
  • Analytical thinking
  • Financial literacy
  • Point of sale systems
  • Team collaboration
  • Proficient in Microsoft Excel, Word, and PowerPoint

Affiliations

Professional Accounting Society

  • Expand social activities for the accounting community
  • Promote a close affiliation between the accounting world and students
  • Further a higher standard of professional ethics, culture and civic welfare of the community

The National Society of Leadership and Success

  • Developed leadership and collaboration skills
  • Mastered decision-making and communication skills
  • Completed a leadership training program at NSLS, resulting in an improvement in team productivity

University of Houston-Downtown Cheer Team

  • Help encourage while boosting school spirit throughout campus.
  • Participate in community-based public appearances.
  • Display the ability to learn new concepts and a fast and effective pace

Timeline

Pharmacy Customer Service Associate

Walgreens
08.2021 - 08.2023

Customer Service Associate Cashier

Walgreens
08.2021 - 08.2023

Bachelor of Business Administration - Accounting

University of Houston-Downtown, Marilyn Davies College of Business

Associate - Accounting

Houston Community College