SAJIA KHANAM TANHA
Brooklyn,NY
Summary
Reliable and customer-focused professional with experience in event coordination and guest services. Comfortable working in fast-paced environments, handling customer interactions, and supporting team operations. Fully available including weekends and holidays. Green Card holder authorized to work in the United States.
Overview
16
16
years of post-secondary education
1
1
year of professional experience
Work History
Pharmacy Customer Service Associate
Walgreens
Brooklyn, New York
2026.06 - Current
- Promoted to Pharmacy Customer Service after two months based on strong performance and demonstrated potential.
- Facilitated prescription pickup and addressed customer inquiries to enhance overall shopping experience.
- Assisted with prescription refill requests and medication related customer service.
- Supported daily pharmacy operations and collaborated with staff to maintain service quality and efficiency.
- Collaborated with Front End and Pharmacy teams, adapting to changing responsibilities in a fast-paced environment.
- Organized and restocked medications to ensure accurate inventory and efficient pharmacy workflow.
Customer Service Associate
Walgreens
Brooklyn, New York
2026.04 - Current
- Greeted customers and answered product questions, enhancing overall shopping experience
- Processed cash, card, and digital payments using point-of-sale system
- Processed returns, exchanges, and merchandise adjustments, ensuring customer satisfaction and loyalty
- Provided assistance with photo services, including photo printing and passport photos, facilitating customers' needs efficiently
Crew Member
Dunkin' Donuts
Brooklyn, New York
2026.03 - 2026.06
- Operated cash register and POS system for Dunkin' Donuts customer transactions.
- Processed customer transactions using a cash register and POS system, ensuring efficient service.
- Collaborated with team to maximize productivity during peak hours during busy rush periods while maintaining accuracy and positive customer interactions.
- Ensured work area remained clean and organized throughout shifts and organization of the work area.
Education
Bachelor of Science - Computer Science
East Delta University
Chittagong , Bangladesh 2024.01 - 2025.10
Higher Secondary Certificate - Science Group
Chittagong Bandar Mohila College
Chittagong , Bangladesh 2022.03 - 2023.11
Secondary School Certificate - Science Group
Chittagong Residential School & College
Chittagong , Bangladesh 2009.01 - 2021.11
Skills
- Prescription processing
- Medication refills
- Pharmacy operations
- Point of sale
- Cash handling
- Guest services
- Interpersonal communication
- Teamwork in fast pace
- Time management
- Office software proficiency
- Canva (Basic Design)
- Problem Solving
- Adaptability
- Programming languages
Personal Information
- Availability: Full-time, including weekends and holidays
- Work Permit: Authorized to Work in the US (Green Card Holder)
- Visa Status: Green Card Holder
SUMMARY
- Availability: Full-time, including weekends and holidays
- Work Permit: Authorized to Work in the US (Green Card Holder)
- Visa Status: Green Card Holder
ADDITIONAL INFORMATION
- Availability: Full-time, including weekends and holidays
- Work Permit: Authorized to Work in the US (Green Card Holder)
- Visa Status: Green Card Holder
Timeline
Pharmacy Customer Service Associate
Walgreens
2026.06 - Current
Customer Service Associate
Walgreens
2026.04 - Current
Crew Member
Dunkin' Donuts
2026.03 - 2026.06
Bachelor of Science - Computer Science
East Delta University
2024.01 - 2025.10
Higher Secondary Certificate - Science Group
Chittagong Bandar Mohila College
2022.03 - 2023.11
Secondary School Certificate - Science Group
Chittagong Residential School & College
2009.01 - 2021.11