Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Gervais

Hixson,Tennessee

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

11
11
years of professional experience

Work History

Fulfillment Team Lead

Target
09.2023 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Specialty Sales Team Lead

Target
05.2022 - 09.2023
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.

Style Team Member

Target
05.2015 - 05.2022
  • Enhanced customer satisfaction by providing personalized fashion advice and recommendations.
  • Streamlined store operations by maintaining organized merchandise displays and sales floor cleanliness.
  • Boosted sales through effective product knowledge and up-to-date trend awareness.
  • Collaborated with team members to execute successful store events and promotions.
  • Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
  • Contributed to a positive work environment through strong communication skills and teamwork efforts.
  • Developed strong relationships with customers, resulting in repeat business and an enhanced shopping experience.

Customer Service Representative

CBL & Associates Properties
09.2012 - 05.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
03.2023

Associate of Arts - Special Education

Chattanooga State Community College
Chattanooga, TN
2019

Skills

  • Performance Monitoring
  • Schedule Management
  • Operations Management
  • Marketing Knowledge
  • Diversity and Inclusion
  • Employee Evaluation
  • Decision making
  • Administrative Tasks
  • Mentoring and Training
  • Retail Sales

Timeline

Fulfillment Team Lead

Target
09.2023 - Current

Specialty Sales Team Lead

Target
05.2022 - 09.2023

Style Team Member

Target
05.2015 - 05.2022

Customer Service Representative

CBL & Associates Properties
09.2012 - 05.2015

Bachelor of Science - Business Administration

Southern New Hampshire University

Associate of Arts - Special Education

Chattanooga State Community College

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Rachael Gervais