Rachael Gilkey
Clarksville,TN
Summary
Results-driven automotive sales professional with 10+ years in internet sales and dealership support, balancing deal structuring, lead management, and customer financing. Experienced in coordinating approvals, organizing follow-up, and using social media and digital marketing to increase engagement and support dealership growth. Experienced sales manager with expertise in deal closing, negotiation, and auto financing. Proven ability to generate leads, build customer relationships, and present vehicles effectively while driving showroom traffic and approvals across diverse credit profiles.
Overview
6
6
years of professional experience
Work History
Sales Manager
Tommy's Quality Used Cars
Clarksville, Tennessee
01.2025 - Current
- Sell pre-owned vehicles and deliver personalized support throughout the customer buying process.
- Guide customers through vehicle selection, pricing, trade-ins, financing, payments, and delivery.
- Assist customers across broad credit backgrounds in identifying financing options and securing approvals.
- Coordinate directly with Credit Acceptance to structure deals and pursue strongest approval available for each customer.
- Gathered and organized financing stipulations and customer documents, ensuring compliance and timely processing.
- Developed and implemented marketing strategies that boosted customer engagement, generated leads, and increased showroom traffic.
- Managed social media marketing, creating engaging content that promoted inventory and financing opportunities, enhancing customer outreach.
- List and market inventory through Facebook Marketplace and other digital platforms to generate leads and customer engagement.
- Create graphics and digital advertising materials for dealership marketing.
- Photograph and merchandise vehicles for online promotion.
- Supported daily dealership operations by assisting with vehicle preparation and lot organization., including vehicle preparation, lot organization, inventory movement, jump-starting vehicles, and other needed tasks.
- Maintained a flexible and adaptable approach to support customers and dealership operations.
Internet Sales Manager
Pennyrile Ford
Hopkinsville, Kentucky
10.2022 - 01.2024
- Responded to internet inquiries and customer calls, providing information on pricing, availability, financing options, and delivery details to facilitate informed purchasing decisions.
- Delivered personalized customer service to support sales growth and customer satisfaction.
- Cultivated business opportunities through strategic networking and relationship building, contributing to overall sales growth.
- Managed dealership social media platforms and supported digital marketing initiatives.
- Partnered with third-party vendors to support SEO/SEM efforts and website functionality.
- Collaborated with upper management to identify and implement continuous improvements, enhancing team goal attainment.
- Built customer and community relationships to support long-term business growth.
Internet Sales Manager
Royal Oaks Chevrolet Cadillac
Paducah, Kentucky
08.2020 - 10.2022
- Managed internet department operations and routed incoming sales leads to enhance lead conversion.
- Oversaw social media accounts and collaborated with third-party vendors and website providers to optimize online presence.
- Addressed customer needs with relevant product information and ensured timely follow-up support.
- Assisted with CRM use and helped train sales staff on system processes.
- Supported backup finance manager duties with auto loan processing, contract preparation, and warranty issuance.
Education
High School Diploma -
Christian County High School
Hopkinsville, KY05-2013
Skills
- Deal closing
- Deal negotiation
- Auto financing
- Lead generation
- Lead management
- CRM administration
- Vehicle presentation
Timeline
Sales Manager
Tommy's Quality Used Cars
01.2025 - Current
Internet Sales Manager
Pennyrile Ford
10.2022 - 01.2024
Internet Sales Manager
Royal Oaks Chevrolet Cadillac
08.2020 - 10.2022
High School Diploma -
Christian County High School