Rachael Haag
Hamburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1995
1995
years of post-secondary education
Work History
Office Manager
STRETCH Beyond Massage
Orchard Park
08.2025 - Current
- Managed daily office operations for a wellness-focused massage therapy center.
- Oversaw scheduling for therapists and ensured optimal appointment flow.
- Coordinated inventory management for massage supplies and equipment.
- Implemented efficient filing systems to improve document retrieval processes.
- Assisted in marketing efforts to promote services and attract clients.
- Facilitated communication between therapists and clients to enhance service experience.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Server/ Bartender
Schunks West Hill Grill
Eden
10.2012 - Current
- Talked easily with patrons to build rapport to earn return customers
- Operate cash register, handle cash accurately and professionally
- Excellent communication and multitasking abilities
- Ability to thrive in a fast paced environment
Elderly Caregiver
Best Self Homecare
Buffalo
03.2016 - 03.2019
- Assisted elderly clients with daily living activities and personal care tasks.
- Administered medications according to established schedules and protocols.
- Maintained a clean and safe living environment for clients at home.
- Supported mobility by assisting clients with walking, transfers, and exercises.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
Teachers Assistant
Boys and Girls Club of Springville
Springville
09.2011 - 06.2017
- Assisted teachers in delivering engaging lesson plans and activities.
- Implemented behavior management strategies to promote a positive environment.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Medical Secretary
Southtowns OB/GYN
West Seneca
04.2005 - 06.2012
- Managed patient scheduling and appointments for a busy OB/GYN practice.
- Assisted with patient intake by collecting medical history and insurance information.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate electronic health records using practice management software.
- Handled incoming calls, addressing queries while prioritizing patient needs.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Performed data entry tasks related to patient information into various databases.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
Education
Eden Central School
Eden, NySkills
- Office operations
- Schedule management
- Document organization
- Customer service
- Patient scheduling
- Communication coordination
- Front desk management
- Conflict resolution
- Time management
- Team collaboration
- Detail orientation
- Relationship building
- Problem solving
Timeline
Office Manager
STRETCH Beyond Massage
08.2025 - Current
Elderly Caregiver
Best Self Homecare
03.2016 - 03.2019
Server/ Bartender
Schunks West Hill Grill
10.2012 - Current
Teachers Assistant
Boys and Girls Club of Springville
09.2011 - 06.2017
Medical Secretary
Southtowns OB/GYN
04.2005 - 06.2012
Eden Central School