Pamela Frack
New Ringgold,PA
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Office Manager
WH Petritsch Enterprises LLC
New Ringgold, Pennsylvania
01.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
Office Assistant
PETRIRSCH LAWNS AND LANDSCAPING
New Ringgold, Pennsylvania
03.2020 - Current
- Maintained organized filing systems for documents and records.
- Processed invoices and facilitated payment approvals for office expenses.
- Coordinated supply orders and maintained inventory of office materials.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Office Assistant
CORNERSTONE PORTFOLIO
Allentown, Pennsylvania
03.2021 - 10.2021
- Maintained organized filing systems for documents and records.
- Managed scheduling and coordination of office meetings and events.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Implemented office processes to improve efficiency and organization within the workspace.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Answered phone calls and directed them to appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Supported the planning and execution of corporate events and meetings.
QA LEAD
Guardian Life Insurance
Bethlehem, PA
12.2015 - 03.2020
- Led quality assurance team in testing insurance software applications.
- Developed and implemented testing strategies for policy management systems.
- Coordinated cross-functional teams to ensure compliance with industry standards.
- Reviewed test cases and documentation for accuracy and completeness.
- Trained junior QA staff on best practices and testing methodologies.
- Analyzed defect reports and prioritized issues for resolution efforts.
- Facilitated meetings to discuss project status and quality concerns.
- Supervised a team of QA Engineers in executing all phases of testing activities.
- Performed root cause analysis for identified issues, tracked progress and reported results.
- Developed test cases based on user stories and requirements documents and ensured they are up-to-date at all times.
- Documented process flows for new features and functionalities introduced in the application.
- Assisted developers in troubleshooting issues related to software applications.
- Conducted manual and automated tests on software applications to identify bugs or defects.
- Ensured that all projects adhere to company standards and industry regulations regarding quality assurance practices.
- Tracked project timelines and milestones ensuring timely completion of tasks within budget constraints.
- Created detailed bug reports with steps to reproduce the issue along with screenshots.
- Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
Business Analyst Specialist
Guardian Life Insurance
Bethlehem, Pennsylvania
01.1999 - 12.2015
- Analyzed business processes to identify opportunities for improvement and efficiency.
- Collaborated with stakeholders to gather requirements for new insurance products.
- Developed detailed documentation for business requirements and functional specifications.
- Conducted data analysis to support decision-making and strategic initiatives.
- Worked closely with developers throughout the software development life cycle.
- Created detailed functional specifications documents for system design teams.
- Assisted in developing project timelines and tracked progress against them.
- Conducted interviews with stakeholders to identify business requirements and develop process maps.
- Maintained an up-to-date knowledge base of industry trends related to business analytics.
- Facilitated workshops with key stakeholders to discuss potential solutions.
- Worked closely with external vendors during the implementation of third-party services.
Account Review Administrator
Guardian Life Insurance
Bethlehem, PA
08.1987 - 12.1998
- Reviewed policy documents for accuracy and compliance with company standards.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Developed new strategies for improving efficiency in accounts review operations.
- Collaborated with other departments such as sales and collections to resolve customer inquiries in a timely manner.
- Analyzed customer accounts to identify discrepancies and errors in account information.
- Prepared monthly financial statements for management review including profit and loss statements, balance sheets, cash flows .
- Compiled comprehensive lists of all overdue payments from customers for further follow-up actions.
- Maintained up-to-date knowledge of relevant laws, regulations, policies, procedures, and standards related to accounts review processes.
- Updated customer records with accurate data and resolved any outstanding issues.
- Provided training to new staff members regarding proper procedures for reviewing customer accounts.
- Investigated customer complaints regarding billing disputes and provided resolutions.
- Generated detailed reports summarizing account activities, payment histories, and balances due.
- Facilitated communication between customers and accounting personnel when needed.
- Researched past due amounts using various sources such as online databases or credit bureaus.
- Researched and prepared reports required by management or governmental agencies.
Education
Bachelor of Science - Psychology
DESALES UNIVERSITY
Center Valley, PABachelor of Science - Human Resources Management
Capella University
MNSkills
- Inventory management
- Document organization
- Customer satisfaction
- Data entry
- Office operations
- Quality assurance
- Problem solving
- Team collaboration
- Time management
- Effective communication
- Payroll and budgeting
- Office management
- Office administration
- Billing
- Administrative support
- Customer service
- Invoice processing
- Payment approvals
- Bank reconciliation
- Payment processing
- Scheduling
- Employee training
- Payroll processing
- Staff hiring
Certification
CERTIFIED TESTER, FOUNDATION LEVEL AGILE TESTER (CTFLAT)
Timeline
Office Manager
WH Petritsch Enterprises LLC
01.2022 - Current
Office Assistant
CORNERSTONE PORTFOLIO
03.2021 - 10.2021
Office Assistant
PETRIRSCH LAWNS AND LANDSCAPING
03.2020 - Current
QA LEAD
Guardian Life Insurance
12.2015 - 03.2020
Business Analyst Specialist
Guardian Life Insurance
01.1999 - 12.2015
Account Review Administrator
Guardian Life Insurance
08.1987 - 12.1998
Bachelor of Science - Psychology
DESALES UNIVERSITY
Bachelor of Science - Human Resources Management
Capella University