Rachael Hall
Marietta,GA
Summary
With the enthusiasm for learning and the love of helping, I have found myself in the mix of many areas of Orthodontics. Starting from the back office as an orthodontic assistant, then moving to the front desk as a personable and efficient front desk patient coordinator, I found myself expanding my knowledge towards treatment coordinating where I get to be the first one welcoming in new patients. I have enjoyed seeing how the whole office runs and the teamwork needed to achieve an efficiently flowing experience. I use the skills I have collected over the years to make an impact daily whether to develop an enjoyable workspace with my team or an educated visit for our patients. I am a team player that uses my passion of helping others and the love of connecting to make an impact in the lives around me.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator
Johnston Orthodontics
Marietta, GA
07.2019 - Current
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Enhanced office productivity by implementing new organizational systems and processes.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Reviewed X-rays to help patients determine best treatments.
Treatment And Patient Coordinator
Braces Braces
06.2017 - 06.2019
- Welcomed all new patients, building trust from the moment they come into the office
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage
- Captured and reviewed X-rays to help patients determine best treatments
- Educated patients on dental benefits and coordinated proper payment with insurance companies
- Present treatment plans and financial contracts
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals
Dental Assistant
Dr Johanna Jenkins
11.2014 - 04.2016
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons
- Helped Doctor complete routine and advanced procedures by preparing patients and instruments for expected needs
- Created dental impressions
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage
Education
Certificate Through Dental Program - Dental Assistant
ATI Career Training Center - Dallas
Dallas, TX2009
Skills
- Team player with the enthusiasm to build an atmosphere for success
- Listens to patients and shares knowledge to have patients commit without feeling pressured
- Builds strong trust with the patients; connecting and finding common ground
- Follow up with past and future leads to continue growth in the practice
- Multitasker
- Skillful in photography and collecting records
- Team player
Timeline
Treatment Coordinator
Johnston Orthodontics
07.2019 - Current
Treatment And Patient Coordinator
Braces Braces
06.2017 - 06.2019
Dental Assistant
Dr Johanna Jenkins
11.2014 - 04.2016
Certificate Through Dental Program - Dental Assistant
ATI Career Training Center - Dallas