Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Rachael Herrick

Preston City

Summary

Experienced spa industry professional with five years of experience in enhancing guest experiences and delivering exceptional customer service. Recognized for maintaining high standards of cleanliness and professionalism. I have strong communication skills and a commitment to continuous learning support, effective team collaboration and client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Spa Attendant

Mandara Spa
Uncasville
12.2023 - Current
  • Collected soiled linens from treatment rooms and restocked closets and bathrooms.
  • Provided customer service and support to guests in the spa area.
  • Stocked towels, linens, robes and other amenities in the locker rooms and all areas
  • Assisted guests with check-in and check-out procedures efficiently by answering any questions they may have
  • Maintained cleanliness and organization in treatment rooms and spa facilities.
  • Greeted customers, answered questions, and provided information about services.
  • Communicating ways on how to improve myself and the spa if needed
  • Maintained professional appearance at all times

Spa Attendant

G Spa
Mashantucket
08.2021 - 08.2023
  • Collaborated with team members to enhance guest experiences through effective communication.
  • At times would check in guests into their scheduled appointments upon arrival at the spa reception desk if nobody was available to assist
  • Collected soiled linens from treatment rooms and restocked closets and bathrooms.
  • Greeted customers, answered questions, and provided information about services.
  • Stocked towels, linens, robes and other amenities in the locker rooms.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced environments.
  • Maintained a professional appearance at all times
  • Provided customer service and support to guests in the spa area.

Education

Some College (No Degree) - Medical Billing And Coding

Three Rivers Community College
Norwich, CT
08-2023

High School Diploma -

Ledyard High School
Connecticut
06-2020

Skills

  • Customer service
  • Teamwork
  • Effective communication
  • Organization skills
  • Friendly demeanor

Languages

English
Professional

Certification

  • Completion of a 1 year Medical billing and coding certificate program at my local community college

Accomplishments

  • Have received employee of the quarter recognition

Affiliations

  • Participates in a young adult Bible study group and loves to attend church events
  • Participation in Family Readiness Group for the military and assisting with fundraising events

References

References available upon request.

Timeline

Spa Attendant

Mandara Spa
12.2023 - Current

Spa Attendant

G Spa
08.2021 - 08.2023

Some College (No Degree) - Medical Billing And Coding

Three Rivers Community College

High School Diploma -

Ledyard High School

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