Rachael Hillman
San Luis Obispo,CA
Summary
Accomplished Director of Operations at McKeague Textbooks, LLC., with a proven track record in driving sustainable growth and operational efficiency. Excelled in strategic planning and execution, leading to significant cost savings. Skilled in leadership training and fostering teamwork, consistently achieving organizational goals through effective decision-making and operations oversight.
Overview
19
19
years of professional experience
Work History
Director of Operations
McKeague Textbooks, LLC.
01.2010 - Current
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Implemented and controlled CRM training and data.
Customer Service Lead
Mesa Airlines
02.2006 - 10.2009
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
Education
Bachelor of Science - Nutrition
California Polytechnic University
San Luis Obispo, CA06-2006
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Quality Assurance
- Leadership training
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
Timeline
Director of Operations
McKeague Textbooks, LLC.
01.2010 - Current
Customer Service Lead
Mesa Airlines
02.2006 - 10.2009
Bachelor of Science - Nutrition
California Polytechnic University