Rachael Hollis
Cheraw,SC
Summary
Experienced Manager with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
22
22
years of professional experience
Work History
Bartender/Server
El Sherif
06.2023 - 11.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server/Bartender
Chilis's Bar and Grill
12.2022 - 07.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
General Manager
Coachs Bar and Grill
03.2021 - 11.2022
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
General Manager
Sonic
07.2002 - 11.2021
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
P-4 Education
NorthWest Arkansas Community College
Bentonville, ARHigh School Diploma -
Rogers High School
Rogers, AR05.2004
Skills
- Documentation and Recordkeeping
- Inventory Replenishment
- Sorting and Labeling
- Calendar Management
- Database Management
- Customer Engagement
- Business Management
- Business Communications
- Timesheet Processing
- Relationship Building
Accomplishments
- Promoted to General Manager due to hard work and experience that achieved promotion.
- Exceeded sales goals by average of 20% in 6 months while at Sonic when transferred to a store with many problems.
- Led team to achieve high customer satisfaction as well as crew production, earning recognition from upper management and financial reward.
Affiliations
- ServSafe certified
- Servsafe proctor certified
- Dr. Pepper Sonic Games finalist from across the nation multiple years while at Sonic.
- Sales goal awards and recognition
- Crew production awards and recognition
- Food cost awards recognition
Timeline
Bartender/Server
El Sherif
06.2023 - 11.2024
Server/Bartender
Chilis's Bar and Grill
12.2022 - 07.2023
General Manager
Coachs Bar and Grill
03.2021 - 11.2022
General Manager
Sonic
07.2002 - 11.2021
P-4 Education
NorthWest Arkansas Community College
High School Diploma -
Rogers High School
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