Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Jenkins

Indianapolis,IN

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably as Assistant Store Manager at McAllister's Deli. Proven track record in enhancing store organization and driving sales through strategic merchandising. Skilled in problem-solving and time management, fostering a collaborative environment that boosts employee engagement and customer satisfaction.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

McAllister's Deli
10.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed sales trends to inform strategic decisions for product offerings and promotions.
  • Conducted regular performance evaluations to identify areas for improvement among team members.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Contractor Business Owner

Benton Home Specialist
02.2008 - 09.2020
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Hired and oversaw subcontractors to meet project needs.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.
  • Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.

Marketing Associate

News American Marketing
04.2008 - 09.2014
  • Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
  • Analyzed consumer insights to inform strategic marketing decisions and optimize outreach efforts.
  • Collaborated with cross-functional teams to design promotional materials and ensure consistent messaging.
  • Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.

Restaurant Manager

Burger King
08.2002 - 09.2004
  • Oversaw daily operations, ensuring exceptional customer service and adherence to quality standards.
  • Managed staff recruitment, training, and performance evaluations to foster a high-performing team.
  • Developed and implemented operational procedures to enhance efficiency and streamline workflows.
  • Monitored inventory levels and ordered supplies to maintain optimal stock for restaurant operations.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Oversaw food preparation and monitored safety protocols.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Shift Leader

Hardee's
05.1998 - 08.2002
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Implemented process improvements, enhancing productivity and service quality.
  • Managed inventory levels, coordinating with suppliers to minimize disruptions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

High School Diploma -

Arlington High School
Indianapolis, IN
08-2001

Skills

  • Customer service and engagement
  • Problem-solving
  • Store organization
  • Time management
  • Team building and leadership

Timeline

Assistant Store Manager

McAllister's Deli
10.2022 - Current

Marketing Associate

News American Marketing
04.2008 - 09.2014

Contractor Business Owner

Benton Home Specialist
02.2008 - 09.2020

Restaurant Manager

Burger King
08.2002 - 09.2004

Shift Leader

Hardee's
05.1998 - 08.2002

High School Diploma -

Arlington High School

Similar Profiles

CREATE PROFILE
Rachael Jenkins