Rachael Jones
Cleveland
Summary
Program Delivery Professional with a proven track record at Fidelity Investments and Citibank, excelling in capital project delivery and budget management. Expert in Smartsheet Control Center and compliance oversight, I successfully recouped $20 million through strategic process improvements, fostering collaboration among diverse teams to ensure timely project completion and adherence to quality standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Project Coordinator & Program Scheduler
Fidelity Investments
01.2021 - Current
- Managed schedules and budgets for 217 active retail branch capital projects, encompassing design through delivery.
- Provided regional support and coordination for contractors, vendors, and stakeholders.
- Developed standardized closeout processes to ensure efficient project turnovers and compliance.
- Created Excel-based and Gantt visualization tools for project tracking and leadership reporting.
- Implemented Tenant Improvement Allowance recovery process, recouping approximately $20 million.
- Coordinated with Finance, Legal, Leasing, Operations, Security, and Technology to resolve issues.
- Ensured timely completion of all project deliverables within budget constraints.
- Conducted regular status meetings with project teams to assess progress and identify improvements.
Regional Compliance Coordinator Lead, North America
Turner & Townsend
01.2019 - 01.2021
- Reviewed change orders, proposals, and invoices for validity, resolving discrepancies with contractors and vendors.
- Directed compliance for corporate capital projects across North America, overseeing budgets and documentation.
- Collaborated with contractors to ensure adherence to scope, schedule, and budget for timely project delivery.
- Submitted proposals and invoices while tracking financials to expedite approvals and funding processes.
- Managed workflows across multiple project management platforms, ensuring consistent documentation and compliance.
- Monitored adherence to internal policies and regulatory requirements across various projects.
- Facilitated incident reporting and investigations to address compliance breaches and mitigate risks.
Construction Coordinator
Frye Properties
01.2016 - 01.2019
- Tracked residential construction project schedules and quality standards from design to completion.
- Monitored site safety protocols to ensure compliance with local regulations.
- Evaluated subcontractor performance and provided actionable feedback for quality adherence.
- Conducted regular quality inspections to identify issues and implement corrective actions.
- Developed project pro forma budgets, aligning costs with scope and schedule requirements.
- Collaborated with architects and builders to adjust plans while maintaining quality standards.
- Coordinated design changes, permitting, and construction activities to uphold schedule integrity.
- Implemented workflow software to enhance communication with internal teams and clients.
Education
Master of Science - Construction Management
Louisiana State University
Baton Rouge, LA01.2026
Bachelor's Degree -
University of Virginia
Charlottesville, VA01.2015
Skills
- Smartsheet Control Center
- Procore
- Kahua
- MS Project
- Oracle
- Ariba
- Workday
- Microsoft Office Suite
- InDesign
- Illustrator
- Bluebeam
- Capital project delivery
- Budget development and management
- Forecasting and reporting
- Compliance oversight and standards
- Scheduling
- Tenant improvement allowance recovery
- AIA contracts management
- LEED and ISO standards compliance
- Operations process optimization
- Project management methodologies
Certification
Certified Associate Constructor, American Institute of Constructors, 2024
Core Expertise
- Capital Project Delivery (design, permitting, construction)
- Budget Development, Forecasting & Compliance Oversight
- Program-Level Scheduling & Dashboard Reporting
- Tenant Improvement Allowance (TIA) Recovery
- General Contractor & Vendor Collaboration
- Process Improvement & Closeout Standardization
- Familiarity with AIA contracts, LEED/ISO standards, building engineering and operations processes
Timeline
Senior Project Coordinator & Program Scheduler
Fidelity Investments
01.2021 - Current
Regional Compliance Coordinator Lead, North America
Turner & Townsend
01.2019 - 01.2021
Construction Coordinator
Frye Properties
01.2016 - 01.2019
Master of Science - Construction Management
Louisiana State University
Bachelor's Degree -
University of Virginia