Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rachael Karkenny

Richmond,VA

Summary

Dedicated sales and customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Server, Bartender

Addis Ethiopian Restaurant
05.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with drinks or meals after delivery, taking action to correct any problems.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Barista

Starbucks
08.2017 - 07.2022
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing.
  • Trained over 50+ employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Accelerated order completion times by efficiently multitasking between brewing, steaming, blending, and serving various drinks simultaneously.

Receptionist

Dr. Roffis & Associates
07.2021 - 02.2022
  • Coordinated and confirmed patient scheduling, check-in, check-out, payments for billing and update client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Checked insurance eligibility and conducted research on services rendered.
  • Assisted four Optometrists and internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Top Seller

Bath & Body Works
01.2019 - 12.2020
  • Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Delivered compelling product presentations that highlighted key features, benefits, and advantages over competitor offerings.
  • Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual and team growth.

E-Commerce Sales Specialist

Orvis
01.2018 - 07.2019
  • Maintained working knowledge of company products, services and promotions whiles meeting or exceeding set sales goals.
  • Corresponded with online customers through various channels to address questions or complaints about products, policies or shipping methods.
  • Assisted customers in navigating company website features, leading to increased online sales conversions.

Education

Biology

Emory And Henry College
Emory, VA

Biology

Central Virginia Community College
Lynchburg, VA

Associate of Science - Civil Engineering

J Sargeant Reynolds Community College
Richmond, VA
2026

Skills

  • Team Training
  • Exceptional Customer Service
  • Sales Expertise
  • Attention to detail
  • Conflict Resolution
  • Strong multitasking
  • High-volume dining
  • Product Knowledge

Accomplishments

Partner of the Quarter- Starbucks 2017, 2021

Sales Representative of the Season- Orvis. Jan 2019

Languages

Arabic

Timeline

Server, Bartender

Addis Ethiopian Restaurant
05.2022 - Current

Receptionist

Dr. Roffis & Associates
07.2021 - 02.2022

Top Seller

Bath & Body Works
01.2019 - 12.2020

E-Commerce Sales Specialist

Orvis
01.2018 - 07.2019

Barista

Starbucks
08.2017 - 07.2022

Biology

Emory And Henry College

Biology

Central Virginia Community College

Associate of Science - Civil Engineering

J Sargeant Reynolds Community College

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Rachael Karkenny