Berenice Acosta
Moreno Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server, Bartender
BJ's Restaurant & Brewhouse
01.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders for the entire restaurant.
- Assisted in training new hires, and providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
AVID Tutor
Moreno Valley High School
08.2018 - 06.2021
- Enhanced student comprehension by providing individualized tutoring sessions tailored to each student''s unique needs.
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Developed customized lesson plans focused on strengthening critical thinking and problem-solving skills.
- Fostered a positive learning environment by establishing strong rapport with students and maintaining open lines of communication with teachers.
Fulfillment Expert
Amazon
04.2020 - 11.2020
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Streamlined fulfillment processes for increased efficiency by regularly assessing and optimizing workflow strategies.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
Education
Bachelor of Science - Liberal Arts And General Studies
University of California, Riverside
Riverside, CA06.2023
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06.2018
Skills
- Organizational Skills
- Time Management
- Team Building
- Active Listening
- Goal Setting
- Conflict Resolution
- Adaptability
- Learning Styles
- Learning Techniques
- Highly Reliable
- Customer Service
- Team Training and Development
- Training and Mentoring
- Onboarding and Orientation
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Fulfillment Expert
Amazon
04.2020 - 11.2020
Server, Bartender
BJ's Restaurant & Brewhouse
01.2020 - Current
AVID Tutor
Moreno Valley High School
08.2018 - 06.2021
Bachelor of Science - Liberal Arts And General Studies
University of California, Riverside
High School Diploma -
Moreno Valley High School
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