Rajani Zografi
Madison,WI
Summary
High-energy server/bartender skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
12
12
years of professional experience
Work History
Server, Bartender
Little Palace
Madison, WI
05.2024 - Current
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
Server, Host
Ha Long (Halong) Bay Chinese & Vietnamese Cuisine
Madison, WI
09.2012 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers, busters, and hosts.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender , Manager
Barco Hundido
Bocas Del Toro, Panama
01.2021 - 05.2023
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
Bar Manager
Johnnys place
Puerto Viejo, Costa Rica
05.2016 - 05.2022
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Cleaner
Hotel sueños
Limon, Costa Rica
05.2017 - 05.2020
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
Education
High School Diploma -
East High School
Madison, WI06-2014
Skills
- Beverage Preparation
- Exceptional customer service
- Strong Work Ethic
- Cash Handling/closing tills
- Service prioritization
- Liquor, wine, and food service
- Positive and professional
- Attention to Detail
- Organizational Skills
- Self Motivation
- Time Management
- Reliability
- Warm and Friendly
- Adaptable and Flexible
- Multitasking
Timeline
Server, Bartender
Little Palace
05.2024 - Current
Bartender , Manager
Barco Hundido
01.2021 - 05.2023
Cleaner
Hotel sueños
05.2017 - 05.2020
Bar Manager
Johnnys place
05.2016 - 05.2022
Server, Host
Ha Long (Halong) Bay Chinese & Vietnamese Cuisine
09.2012 - Current
High School Diploma -
East High School