JESSICA MATAYA
Cleveland,MO
Summary
Experienced professional with strong leadership skills seeking a position in administration, customer service, dinning and / or driving. Demonstrates practical and analytical abilities, aiming for advancement consideration.
Overview
23
23
years of professional experience
Work History
Server, Bartender
Timbercreek Bar and Grill
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Paradise Bar and Grill
07.2021 - Current
- - Primary responsibility is to open restaurant, set up for the day
- - Take food and drink orders
- - Assist the customers to an enjoyable experience while at Paridise
Domestic Engineer
Home
09.2020 - Current
- - Embraced the opportunity to stay at home to manage the household, including but not limited to house-keeping, child care, family events, accounts payable and receivable, shuttle services and mentoring
Customer Service Representative
Mygrant Glass Company
08.2019 - 09.2020
- - My primary responsibility was Answering phone calls, assisting our customers, answering any and all questions about their accounts
- - Payroll
- - Assisting with accounts receivable
- - Assisting customers with will call
Bus Driver
Durham School Services
08.2018 - 09.2019
- - My primary responsibility was the safe commute of the students during my assigned route to and from school and field trips
- - Each day the route begins with a pre-trip safety review and check list of the bus
- - At the end of the day, a post trip safety review is also completed to ensure the vehicle is returned in the same condition and hasn't suffered any damage during the route
Domestic Engineer
Home
08.2018 - 02.2016
- - Embraced the opportunity to stay at home to manage the household, including but not limited to house-keeping, child care, family events, accounts payable and receivable, shuttle services and mentoring
Pharmacy Service Representative
CVS CareMark
02.2011 - 02.2016
- - In the duration of my employment with CVS, I acquired the ability of advancement within the organization
- - Beginning as PSR I - Rheumatoid Arthritis/Osteoarthritis Therapy Team member and ranking through another four positions until the 6th ranked position I held as PSRII Risk Evaluation Mitigation Strategy (REMS) Therapies in which I assumed the position of team lead of a 20-member team
- - Also, as team trainer, I was available to members needing assistance with patient calls, questions, training
- - Additionally, my responsibilities included:
- Processing 25 to 35 new patient referrals per day
- Troubleshoot issues that arose while processing referrals, insurance claims, prescriptions, and prior authorization approvals;
- Took escalated calls and managed them to ensure a positive outcome for the patient
- Took on special assignments to assist patients, the team and other departments within the pharmacy
- Maintained daily, weekly and monthly reports on the REMS Therapies as required by the Food and Drug Administration (FDA)
Office Manager
Grandview Glass
06.2010 - 02.2011
- - Originally held the position of Customer Care Representative in which I fielded all calls, scheduled appointments and greeted customers
- - In October of the same year, I was recognized for my stellar performance and promoted to Office Manager where I assumed the additional bookkeeping responsibilities of payroll, accounts payable and receivable in addition to managing three office employees, four field installers
Office Manager
American Family Insurance
06.2010 - 10.2010
- - My key responsibilities included the scheduling of appointments, fielding all incoming and outgoing calls, greeting customers and accounts receivables
Administrative Assistant
JM Neil, Inc. Staffing Agency
08.2005 - 11.2008
- - I was placed in long term and short-term assignments with the following organizations; Sprint, Embark and two separate assignments with Kansas City VA Medical Center's Surgical Care Unit and the Records Department
Bookkeeper
Wichita Bar and Grill
01.2002 - 12.2004
- - My key responsibility was to maintain the daily sales and financial activity of the restaurant
Education
Psychology -
Clackamas Community College
Oregon City, OR12.2004
GED -
Clackamas Community College
Oregon City, OR12.2001
Medical Asst. -
Palm Desert Medical and Business Technology Inst.
Palm Desert, CA12.1992
Skills
- Teamwork
- Ability to work under pressure
- Organizational skills
- Understanding of institutional procedures
- Customer service
- Administrative skills
- Bookkeeping
- Payroll
- Typing speed (60 words per minute)
- 10-key by touch
- Microsoft Office
- DOS based programs
- QuickBooks
- Class B CDL
- Air brake endorsement
- Passenger endorsement
- School bus endorsement
Timeline
Server, Bartender
Timbercreek Bar and Grill
12.2022 - Current
Paradise Bar and Grill
07.2021 - Current
Domestic Engineer
Home
09.2020 - Current
Customer Service Representative
Mygrant Glass Company
08.2019 - 09.2020
Bus Driver
Durham School Services
08.2018 - 09.2019
Domestic Engineer
Home
08.2018 - 02.2016
Pharmacy Service Representative
CVS CareMark
02.2011 - 02.2016
Office Manager
Grandview Glass
06.2010 - 02.2011
Office Manager
American Family Insurance
06.2010 - 10.2010
Administrative Assistant
JM Neil, Inc. Staffing Agency
08.2005 - 11.2008
Bookkeeper
Wichita Bar and Grill
01.2002 - 12.2004
Psychology -
Clackamas Community College
GED -
Clackamas Community College
Medical Asst. -
Palm Desert Medical and Business Technology Inst.
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