JESSICA MATAYA
Cleveland,MO
Summary
Experienced professional with strong leadership skills seeking a position in administration, customer service, dinning and / or driving. Demonstrates practical and analytical abilities, aiming for advancement consideration.
Overview
23
23
years of professional experience
Work History
Server, Bartender
Timbercreek Bar and Grill
Louisburg, KS
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Paradise Bar and Grill
Belton, MO
07.2021 - Current
- - Primary responsibility is to open restaurant, set up for the day
- - Take food and drink orders
- - Assist the customers to an enjoyable experience while at Paridise
Domestic Engineer
Home
Cleveland, MO
09.2020 - Current
- - Embraced the opportunity to stay at home to manage the household, including but not limited to house-keeping, child care, family events, accounts payable and receivable, shuttle services and mentoring
Customer Service Representative
Mygrant Glass Company
North Kansas City
08.2019 - 09.2020
- - My primary responsibility was Answering phone calls, assisting our customers, answering any and all questions about their accounts
- - Payroll
- - Assisting with accounts receivable
- - Assisting customers with will call
Bus Driver
Durham School Services
Overland Park, KS
08.2018 - 09.2019
- - My primary responsibility was the safe commute of the students during my assigned route to and from school and field trips
- - Each day the route begins with a pre-trip safety review and check list of the bus
- - At the end of the day, a post trip safety review is also completed to ensure the vehicle is returned in the same condition and hasn't suffered any damage during the route
Domestic Engineer
Home
Belton, MO
08.2018 - 02.2016
- - Embraced the opportunity to stay at home to manage the household, including but not limited to house-keeping, child care, family events, accounts payable and receivable, shuttle services and mentoring
Pharmacy Service Representative
CVS CareMark
Lenexa, KS
02.2011 - 02.2016
- - In the duration of my employment with CVS, I acquired the ability of advancement within the organization
- - Beginning as PSR I - Rheumatoid Arthritis/Osteoarthritis Therapy Team member and ranking through another four positions until the 6th ranked position I held as PSRII Risk Evaluation Mitigation Strategy (REMS) Therapies in which I assumed the position of team lead of a 20-member team
- - Also, as team trainer, I was available to members needing assistance with patient calls, questions, training
- - Additionally, my responsibilities included:
- Processing 25 to 35 new patient referrals per day
- Troubleshoot issues that arose while processing referrals, insurance claims, prescriptions, and prior authorization approvals;
- Took escalated calls and managed them to ensure a positive outcome for the patient
- Took on special assignments to assist patients, the team and other departments within the pharmacy
- Maintained daily, weekly and monthly reports on the REMS Therapies as required by the Food and Drug Administration (FDA)
Office Manager
Grandview Glass
Grandview, MO
06.2010 - 02.2011
- - Originally held the position of Customer Care Representative in which I fielded all calls, scheduled appointments and greeted customers
- - In October of the same year, I was recognized for my stellar performance and promoted to Office Manager where I assumed the additional bookkeeping responsibilities of payroll, accounts payable and receivable in addition to managing three office employees, four field installers
Office Manager
American Family Insurance
Kansas City, MO
06.2010 - 10.2010
- - My key responsibilities included the scheduling of appointments, fielding all incoming and outgoing calls, greeting customers and accounts receivables
Administrative Assistant
JM Neil, Inc. Staffing Agency
Kansas City, MO
08.2005 - 11.2008
- - I was placed in long term and short-term assignments with the following organizations; Sprint, Embark and two separate assignments with Kansas City VA Medical Center's Surgical Care Unit and the Records Department
Bookkeeper
Wichita Bar and Grill
Oregon City, OR
01.2002 - 12.2004
- - My key responsibility was to maintain the daily sales and financial activity of the restaurant
Education
Psychology -
Clackamas Community College
Oregon City, OR12.2004
GED -
Clackamas Community College
Oregon City, OR12.2001
Medical Asst. -
Palm Desert Medical and Business Technology Inst.
Palm Desert, CA12.1992
Skills
- Teamwork
- Ability to work under pressure
- Organizational skills
- Understanding of institutional procedures
- Customer service
- Administrative skills
- Bookkeeping
- Payroll
- Typing speed (60 words per minute)
- 10-key by touch
- Microsoft Office
- DOS based programs
- QuickBooks
- Class B CDL
- Air brake endorsement
- Passenger endorsement
- School bus endorsement
Timeline
Server, Bartender
Timbercreek Bar and Grill
12.2022 - Current
Paradise Bar and Grill
07.2021 - Current
Domestic Engineer
Home
09.2020 - Current
Customer Service Representative
Mygrant Glass Company
08.2019 - 09.2020
Bus Driver
Durham School Services
08.2018 - 09.2019
Domestic Engineer
Home
08.2018 - 02.2016
Pharmacy Service Representative
CVS CareMark
02.2011 - 02.2016
Office Manager
Grandview Glass
06.2010 - 02.2011
Office Manager
American Family Insurance
06.2010 - 10.2010
Administrative Assistant
JM Neil, Inc. Staffing Agency
08.2005 - 11.2008
Bookkeeper
Wichita Bar and Grill
01.2002 - 12.2004
Psychology -
Clackamas Community College
GED -
Clackamas Community College
Medical Asst. -
Palm Desert Medical and Business Technology Inst.