Summary
Overview
Work History
Education
Skills
Systems, Programs and Applications
Languages
Timeline
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DANIELA A. FARRUGIO

Levittown,NY

Summary

Technology Support Specialist for Freeport Union Free School District for the last two years. An eager and fast learner with expertise driving initiatives in troubleshooting all devices within the district including desktop computers, Google Chromebooks, Sharp interactive boards, printers and other peripherals. Detail-oriented team player with strong organizational skills with inventory and management of all devices. Also while ensuring configuration and testing hardware to meet security requirements for enterprise integration/enrollment. Passion facilitator with ability to handle multiple projects simultaneously with a high degree of accuracy and promptness.

Overview

7
7
years of professional experience

Work History

Server, Bartender

Chili's Bar And Grill
06.2016 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Captioner/Freelance Transcriptionist

Rev.com Inc.
08.2021 - Current
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Reviewed and edited transcribed media content and corrected material for spelling, grammar, and clarity.
  • Verified accuracy of transcribed material prior to finalization.
  • Strived to deliver transcribed media to appropriate personnel on time to increase chances of future collaboration.
  • Applied audio quality control techniques to provide accurate transcripts from low quality audio.

Lab Facilitator

Freeport Public Schools
09.2021 - Current
  • 2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support within the Department of Technology for Freeport Public Schools.
  • Install and configure Google OS for enterprise services. Perform device administration of enrollment, device account reset, device retirement, and remote wipe to support security of user information.
  • Troubleshoot mobile device problems (Hotspots) to restore mobile services. Perform upgrade of mobile apps and mobile operating system to maintain device within the cyber security framework.
  • Responsible for tracking and maintaining inventory of all devices within the district via IncidentIQ management system.
  • Responded to tech support requests from administration, staff, students, and parents.
  • Served as backup for staff members and teachers, responding to system failure and maintenance emergencies.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Set up and maintained user accounts and access.
  • Responded to parent inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Linked computers to network and peripheral equipment.

Education

Bachelor of Arts - Media Studies, TV/ Documentary, English

CUNY Hunter College
Manhattan, NY
06.2020

Skills

  • Help Desk Support
  • Remote Troubleshooting
  • User Training
  • Training Junior Team Members
  • Hardware Replacement
  • Technical Support
  • Laptop Servicing
  • Inventory Management
  • Employee Computer Support

Systems, Programs and Applications

Intermediate in:

  • Google Workspace (G-Suite)
  • Microsoft Windows and Office
  • Outlook365
  • IncidentIQ
  • Follet Destiny
  • SchoolTool
  • ClassLink
  • Kami
  • Canva
  • CastleLearning
  • iLit

Languages

Spanish
Full Professional

Timeline

Lab Facilitator

Freeport Public Schools
09.2021 - Current

Captioner/Freelance Transcriptionist

Rev.com Inc.
08.2021 - Current

Server, Bartender

Chili's Bar And Grill
06.2016 - 03.2020

Bachelor of Arts - Media Studies, TV/ Documentary, English

CUNY Hunter College

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DANIELA A. FARRUGIO